Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog. About This Opportunity The National Account Manager I (Business Operations) role will be dedicated to supporting the CVS business account. This position involves developing and proactively supporting existing client business to ensure that both existing and new programs operate with maximum efficiency and profitability. Additionally, the role requires developing and implementing strategies for building and growing client relationships through various disciplines and opportunities. Responsibilities Fosters strong, productive interpersonal relationships with all levels of key client personnel. Ensures the business overall objectives and requirements are being met. Documents and communicates successes and demonstrates our unique value added service. Establishes relevant performance metrics and tracks clients financial and other performance vs. plan figures, actively collaborates with personnel to identify key issues (product/platform, financial, regulatory, or other) affecting performance and actively manages outcomes. Develops subject matter expertise on different association and different region rules, regulations, processes and tools. Supports Business Management fosters an innovative relationship while enhancing or creating new initiatives.. Develops successful relationships by regularly working with all project stakeholders to ensure the highest level of service. Schedules, manages and participates in regular meetings. Supports Business Management on client calls. Provides assistance to business development or field staff in the form of subject matter expertise on products, best practices for related products or programs. Manages company and client documentation as appropriate. Manages the implementation of our products or programs and customer support for executed initiatives. Makes program recommendations and contributes to the evolution of business management prectices and assists with the implementation of such recommendations. Qualifications The Core Competencies to be successful in this role include Bachelor’s degree or commensurate experience in a related field Analytical Business Acumen Change Management background Client Services orientation Initiative Interpersonal Skills Motivated Strong Written and Oral Communications skills Problem Solving Professionalism Project Management background Strategic Thinking Team Worker Technological Payments Processing/Management Consumer Care Expert Level MS Office-Excel Experieinec with PowerBi is preferred Ability to engage the Category Manager and personnel appropriately as per the needs of the account Ability to manage complex projects Ability to ensure the confidentiality of the account and other business partners InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program Tier III