Division : Construction & Consumer 
Department : Construction 
job title: National Account Manager  
Reports to Divisional Sales Director   

Job dimensions 
Customer annual revenue turnover – Yearly growth targets  
Customer annual margin and MOVC target – Yearly growth targets 
Number of Accounts – National account base 
Personal development targets – Agreed within personal development plan with line manager 

Activities 
To create a business plan for each key account aligned to Bostik and customer objectives to deliver growth through NPD launches, range enhancements and supporting customer promotional calendar 
Achieve or exceed revenue, margin and MOVC targets for the defined account portfolio to contribute towards the global company objectives 
Be adept at tracking and analysing customer EPOS data as well as working closely with customers and Category Managers to identify issues, trends and opportunities  
Provide a consultancy and category management approach to advise customers of the suitability and specification of Bostik products to fulfil existing and future product requirements 
Proactively seek out, evaluate and fully develop new business opportunities with existing and new customers in order to maximise profitable business streams and support achievement of targets 
Develop and foster good and regular contact with customers to create strong reciprocal relationships at all levels. Deal effectively with customer issues, setting a high benchmark for timely and fair resolutions 
Strong internal and customer networking skills, identifying opportunities to align customer and Bostik departments for improved efficiency and communication. Identify key stake holders to help delivery of business plan 
To support accounts, where required, in managing any age debt issues ensuring company cash flow targets are met 
Have an effective system to plan and utilise time, working to deadlines to provide required business reports 
To represent the Company at sales meetings, seminars, events, etc. in order to promote and enhance the image of the Company and its products  (can be outside of normal working hours) 

Context and environment 
The role operates in a highly competitive, dynamic and innovative environment. The role is home-based, and therefore requires a high degree of personal organisation and self-motivation. The achievement of business growth is through increased sales in line with MOVC requirements, customer service excellence, building strong professional relationships and be a strong networker.  
The job holder must be able to manage relationships at different levels across all areas of the account including, quality control, supply chain, buying, merchandising, marketing and operational initiatives etc. 

Accountabilities
To direct and co-ordinate all sales activities for a given portfolio of accounts, achieving or exceeding agreed targets for revenue, profit and MOVC growth. Maintaining optimum customer relations on an ongoing basis and developing new business opportunities within the account portfolio in line company objectives.

Qualifications / experience required 
Educated to degree level, with a minimum of 5 years Sales experience. Good product and market knowledge with the ability to understand and influence customer disciplines. Must have a broad understanding of customers businesses and associated issues.  
Strong business acumen and negotiation skills with experience in delivering and securing price increases.  Must be tenacious, performance driven and results focused.
Well-developed interpersonal skills, and the ability to self-motivate are a pre-requisite. The job holder must be flexible and able to plan, prioritise and organise their workload.