Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

National Accounts Manager - CCI

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $115,400.00 - $173,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $57,320.00.

Job Description

Cox Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by one of the nation’s largest broadband networks and backed by 24/7 customer support, Cox Business provides technology solutions for small businesses and is one of the leading service providers to the Enterprise market. Cox Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for providing strategic account management and sales leadership for an assigned portfolio of existing national customers. Develop and manage overall account strategies for specific named accounts, including identification of incremental revenue opportunities, new product and service opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering customer revenue and retention objectives.

What you’ll do

•    Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
•    Renew customer contracts to protect and grow existing revenue streams.
•    Maintain regular account contact to ensure positioning and alignment of company services within assigned accounts.
•    Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to the business products, advanced voice and managed services.
•    Maintain customer satisfaction and serve as the primary escalation point for any customer issues or escalations that arise.
•    Manage the cultivation, execution and delivery of sales and service solutions to national accounts.
•    Collaborate with sales, finance and operations leadership to develop project plans and overall strategy to optimize sales opportunity, while providing a superior customer experience.
•    Position and sell company services across multiple organizational levels including but not limited to C-level and Executive level personnel.
•    Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with national account and operational goals and objectives.
•    Requires regular engagement at customer locations and away from Comcast's place of business, for the purpose of making sales.
•    Consistent exercise of independent judgment and discretion in matters of significance.
•    Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
•    Other duties and responsibilities as assigned.

Minimum Required Qualifications

•    Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience in a related field.
•    Safe drivers needed; valid driver’s license required. 
Preferred Qualifications:
•    7 years of business-to-business new business development experience.
•    5 or more years of experience in a management role preferred.
•    Experience in telecommunications industry
•    Strong executive presence with polished presentation and negotiation skills. 
•    Familiar with current Industry trends and competitive pressures
•    Proven ability to collaborate with all affected internal teams.
•    Demonstrated ability to build strong relationships and deal well with conflict.
•    Exceptional verbal, written and presentation communication skills.
•    Demonstrated leadership abilities.
•    Proficiency in MS Excel, Word, PowerPoint and Outlook.
•    Ability to maintain confidentiality. 
•    Excellent interpersonal, leadership, and collaborative.
•    Experience in complex large customer negotiations and sales.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.