Are you ready to lead a dynamic team that drives customer success and innovation? As the National Director of Customer Success, you will be at the forefront of empowering our customers to achieve their digital transformation goals. You will work closely with a high-performing team of managers, leveraging your expertise to deliver exceptional customer experiences and drive business value. This will be done by focusing on customer outcomes and precision planning. In this prestigious role, you will lead and inspire a team of managers, fostering a culture of excellence and collaboration. As the National Director of Customer Success, you will guide and inspire a high-performing team of Customer Success Account Manager Managers (CSAM-Ms) in various stages of career development, cloud adoption, portfolio and program management, cloud service management, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth! You will have direct people management responsibility and overall accountability for your leadership team’s end-to-end Customer Success planning and delivery, while ensuring close partnership with internal and external stakeholders. Through your team of leaders, you will drive a repeatable and predictable business by leading through a coach, model, care framework, driving strategic planning, and orchestrating delivery resources to achieve strong customer outcomes aligned with their top priorities. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts. Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers by coaching, modeling, and caring for the leadership team, demonstrating alignment between customer objectives and the current Microsoft portfolio of work in the customer account You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to build trust and drive new opportunities for growth and consumption. ​ Customer Success Leadership and Consumption Leadership – You will coach a team to proactively lead and orchestrate customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans. Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Empowerment and Accountability – You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people. **Qualifications** Required/Minimum Qualifications + Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience + OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience + OR equivalent experience. Additional or Preferred Qualifications + Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience + OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience + OR equivalent experience. + 5+ years relevant work experience within customer industry. + 3+ years people management experience. + 3+ years experience managing a consumption portfolio. + Project Management Institute (PMI) or equivalent Project Management certification. + Prosci or equivalent certification. Customer Success Account Mgmt M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers (https://careers.microsoft.com/v2/global/en/us-corporate-pay.html) Microsoft will accept applications for the role until Februry 14, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .