National Manager Payments Onboarding   This position is responsible for the overall leadership, management and success of, customer life cycle management, PALS (Partner Level Account Support). Additionally responsible for functions within the Commercial and Treasury onboarding experience including include, account opening, document risk, account analysis and Treasury product setup and will evaluate and improve the commercial account opening process to be more intuitive and easier for our clients and optimize the end-to-end process. Lead the commercial account opening process ensuring all new accounts are opened in a timely and efficient manner, including reviewing and approving account opening documentation, streamlining the documentation process, and ensuring compliance with all regulatory requirements.   Position Responsibilities: Develop and execute a strategy to meet objectives of delivering outstanding experiences for external clients and internal business unit partners. Partner collaboration requiring frequent interaction with executive management and cross functional leaders and teams including sales, implementation, operations, legal, compliance and technology. Develop and analyze reporting to set standards and goals to improve efficiency for efficiencyquality and experience improvements. Develop and manage departmental policies and processes that drive desired outcomes. Assessment, development and execution of continual process and technology improvements to ensure the customer account opening and payments team mission and priorities is accomplished. Accountable for group's compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. Serve as a SME of deposit account opening, maintenance and servicing procedures specializing in complex customer formations and unique needs. Lead, direct and support groups' execution of customer deposit account opening and servicing needs, customer revenue, retention, and satisfaction. Responsible for making recommendations and/or decisions regarding hiring, separations, the performance management process (PMP), promotions etc. Lead, coach and manage the team to ensure development and performance of employees in the areas of customer experience, service excellence,
relationship management, consumer and product/service knowledge and execution, operational and risk compliance.      
Position Qualifications: Bachelor's degree from an accredited university or 8 years of management experience with customer, or staff development; i.e., direct management of staff, or customer portfolio management to include responsibility for coaching, leadership and operations 8 years Financial Services Experience New York
8:00am - 5:00pm Monday - Friday