We are seeking a talented individual to join our Health team at Mercer as a National Operations Manager. This role will be based in Montreal, Ottawa or Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.

The position works directly with the Canada Health Practice Leader and Canada Health Office Practice Leaders nationally by supporting the overall effectiveness and strategic direction of Mercer Marsh Benefits (MMB) Canada.  This includes, supporting strategic initiatives such as coordinating the annual strategic plan in collaboration with the strategic team, operations, such as coordinating year-end performance review process, finance as well as supporting our hiring processes nationally. This role requires a combination of analytical, basic financial acumen and project management capabilities, as well as a willingness to play an active, behind-the-scenes role on a national basis. In this role, you will support the practice’s strategic initiatives, synthesizing and prioritizing key information, spotting and analyzing opportunities and challenges in the growth agenda, providing background for meetings, and ensuring timely follow up and delivery. You will collaborate with the Leadership Team as well as people managers at all levels across the practice. You will also handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands. You will coordinate and complete projects ranging from PowerPoint presentations to Excel analysis. 

The right fit for this role is an analytic, self-starter who thrives in a fast-paced environment with a bias towards execution. You must also practice discretion and a willingness and ability to respond to requests with urgency and enthusiasm. Aligned with our Journey to a Bright Future, you will approach your work by Always Bringing a Point of View, Boldly Shaping the Future, Delivering the Whole Firm and Executing Well, considering the needs of colleagues, clients, the business and other stakeholders.

We will count on you to:

Coordinate and support the preparation of materials for Leadership meetings

Work closely with the National Practice Leader to drive key initiatives across the organization

Drive the effectiveness and organization:

o   Support our FP&A team with additional practice-level analysis of our financial results and forecast

o   Monitor WIP/AR and coordinate with local leaders for appropriate follow-ups

o   Support sales analysis and reporting

o   Monitor cash vs forecast and follow-up with stakeholders where appropriate

o   Support staffing strategy, including coordination of requisitions / budget with HR and finance

o   Facilitate effective interactions with internal/external stakeholders and track progress on action items

o   Work with internal audit team to review the business resiliency plan

o   Participate in cross-functional teams and build relationships across the organization.

Execution of selected key initiatives in support of the Practice’s strategic agenda.

What you need to have: 

5+ years of experience in a corporate environment. Interest in the inner workings of managing a multi-million dollar enterprise, its businesses and its people.

Independent, self-starter able to work at a face pace and under pressure.

Manage various high profile activities simultaneously with strong project management capability.

Experience managing demanding deadlines, changing requirements, and working with limited resources or information.

Very strong interpersonal skills and ability to work with a wide range of stakeholders.

Very high standards of quality, accuracy and timeliness, with a bias to execution.

Excellent written and verbal communication skills including developing coherent and concise emails and presentations. Bilingualism is an asset.

Strong working knowledge of Excel and PowerPoint.

Agile with collaborative working tools such as Sharepoint, Teams and other emerging tools.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact reasonableaccommodations@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.