Job Type:

Regular

Work Location:

Samsung Electronics America - Ridgefield Park, NJ 07660

Overview:

2020 Companies has a full-time National Repair and Maintenance Manager opportunity representing our client, Samsung Electronics America.

The National Repair and Maintenance Manager for Home Entertainment & Digital Appliance categories will focus on the day-to-day activities of Samsung’s fleet of retail displays, fixtures, and merchandised products via a team of maintenance, facilities, and merchandising vendors to ensure the repairs, cleaning, and upkeep of the retail locations while maintaining the Samsung brand and compliance with company objectives and budgets.

This position will serve as a primary business partner for the Retail Operations team. You will be responsible for managing inbound work orders from multiple sources and assigning, implementing, and overseeing the completion of those orders effectively and efficiently. You will also develop relationships with the Retail Business team to assess strategy and implement new methodology and best practices accurately. Your assistance is also needed in developing and implementing maintenance-related policies and procedures that meet best-in-class practices.

Your responsibility will also include maintaining monthly and quarterly repair and maintenance budgets following company goals, providing status reports to various business functions, and assisting in developing standards to be kept within the organization. Senior Manager of Home Entertainment & Digital Appliance R&M Team.

What's in it for you?

Work at the Samsung office in Ridgefield Park, NJ

Competitive annual salary, paid weekly

Bonus potential paid quarterly

Next-day pay on-demand with DailyPay

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities for employees and direct family members

Employee Assistance Program

Leadership Development Program

About 2020 Companies  

At 2020 Companies, we work for you. As a long-standing partner with Samsung Electronics and various other clients in the wireless and consumer electronics sectors, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions to form forever customers. 

Job Description:

Responsible for maintaining brand standards throughout all Samsung-owned Fixtures & Displays in National Retailers and Regional Partners supporting the Home Entertainment & Digital Appliance categories.

Manages inbound Work Order requests from Store Managers, Field Service Managers, Call Centers, and Account Escalations

Assign, ticket, implement, and oversee the direct maintenance repairs of assigned sites as requested utilizing Internal CMMS (SRMS) system management

Manage 3PL Vendor contracted to execute repair and preventative maintenance in assigned Doors.

Escalate and report all issues and assign/task immediately for a 24-hour response.

Serves as a primary business partner with the Retail Operations, Accounts, and Field teams.

Logistics: Manage the shipping of parts and fixtures directly to store and/or installer as required, track associated costs, and continuously look for opportunities for efficiencies

Inform and partner with multiple store and corporate leadership levels to promptly complete assigned projects and tasks.

Responsible for monthly and quarterly budgets following company goals; report the overall maintenance budget status as directed.

Review and validate completed Work Order invoices before the department manager’s approval.

Develop relationships with Samsung operations and Retail business teams to assess strategy and accurately implement new methodologies and best practices.

Minimum Qualifications:

Associate degree in general studies, business administration, or business information technology 

Without a degree, a minimum of 6+ years of experience in retail merchandising, facilities maintenance, or program execution in a flagship retail store environment

Basic knowledge of managing 3PL field vendors to meet required deliverables

Highly effective interpersonal, communication, and cross-functional collaboration skills

Excellent business communication and presentation skills

Demonstrated ability to confront, address, and negotiate through challenging situations diplomatically to achieve desired outcomes

Preferred Qualifications:

Retail Previous System and Use Of CMMS web-based systems experience

Microsoft Office, including Word, PowerPoint, and Excel experience

Ability to read and understand fixture shop drawings for fixture and standalone shops

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.