The NCP Career Coach is responsible for providing services to individuals through Non-Custodial Parent (NCP) program as well as customers from the Universal Population. These services include eligibility verification, case management, interviews and assessments, and progress monitoring. This position will also coordinate supportive services and conduct follow-up to ensure that necessary supports are in place. The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.
Essential Functions: Provide information to potential NCP customers and verify eligibility for program services.Conduct interviews to determine client needs.Develop and track employment plans, and provide case management for each client.Coordinate supportive services such as child care, general transportation, bus tokens, mileage reimbursements and vouchers, and maintain confidentiality.Conduct follow-up with clients and supportive services providers.Monitor client progress through appropriate activities, and take timely action when client circumstances preclude achievement of goal.Prepare, submit and monitor case management documentation throughout the duration of client participation in the program, ensuring that data is entered into TWIST system in a timely manner.Work closely with other staff to ensure client’s employment goals are met.May facilitate group orientations. Other Functions: Travel to attend meetings, training, outreach and other activities. Able to react to change productively and handle other essential tasks as assigned. Qualifications and Requirements: Bachelor’s degree with 1 year previous work experience in customer service or training required. Must be proficient in Microsoft Office with ability to perform basic word processing and data entry.Must have excellent verbal and written communication skills, demonstrated customer service skills, and familiarity with the communities being served, with knowledge and understanding of local needs and resources.Preferred:
Previous experience with TWIST software system.
Bilingual (English/Spanish).
Certificates and Licenses Required:
A valid Texas motor vehicle operator’s license and reliable means of transportation.
Physical Demands: Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.Frequent typing, writing, bending and twisting. Must be able to lift up to 10 pounds. Work Environment:Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.
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Southwest Key Programs is an Equal Employment Opportunity Employer. The Southwest Key Programs provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
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