REQ#: RQ192395Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

A SECRET CLEARANCE REQUIRED TO START.

This position is a Remedy Developer role on the NESD Helix engineering team. Your duties will include:

Coordinate, research, design, develop, test, and maintain BMC Helix/Remedy software and integrated interfaces in a SAAS model. Multi-task on projects that include customer onboarding, Developer Studio/Innovation Studio updates, data analysis and report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings.Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite. Gather onboarding or project requirements, write technical documentation, prepare change requests, maintain and update the Production environment, and speak for the Helix team in readiness reviews. Identify and communicate gaps between out of the box workflow and custom requirements.  Work to minimize customization with out of the box recommendations.Maintain system integrity by utilizing defined configuration control practices and change management processes.Manage assigned sprint work, forecast your work products and deadlines, execute to milestones and deadlines, and keep technical debt to a minimum. Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents.Communicate verbally and in written form in a professional manner with customers, peers, and leadership.Participate in on-call rotation, sprint planning meetings, technical implementation reviews, Projects as assigned, and other requests as applicable. 
 

Basic Qualifications:

BS degree; additional years of experience may be considered in lieu of degree5+ years of BMC Remedy/Helix developer experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloudExperience with BMC Remedy version 20.x or higher, ITIL methodologies, and ITSM/CMDB/DWP process flows.Expert familiarity in one or more 20.x ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporing, Smart IT, or Digital WorkPlace PortalExperience customizing ITSM applications and writing custom ARS workflow.Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting.Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.Experience working in an Agile project methodology environment.BMC Accredited Administrator or Remedy/Helix Developer Studio experience and AWS GovCloud a plus.ITIL Foundation a plus.JIRA a plus, but not required.Security+ certification; must be able to obtain within 3 months of start.Secret clearance