We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. 

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility.

At GDIT, we foster a people-centric environment. As a Help Desk Technician II supporting NESD, you will be trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions through a variety of methods including phone, email, chat, and enterprise ITSM.

In this role, a typical day will include:

Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods availableApplying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articlesThoroughly documenting requests and incidents according to business processes and standard operating proceduresDocumenting detailed, specific work notes regarding the interaction with the customerProviding case status updates to management and end-users according to service level guidelinesMaintaining a high level of courteous customer service at all timesCommunicating with customers at all levels of technical and non-technical skills set

As a well-qualified candidate for this role, you:

Have demonstrated root-cause analysis skillsAn ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24x7 help desk environment

QUALIFICATIONS

To qualify for this role, YOU MUST have:

A high school diploma or equivalent; AND2 or more years of related technical experience An ability and willingness to obtain and maintain a SECRET government clearanceAn ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hireAn ability and willingness to work on-site, as requiredLouisiana residency, living within a reasonable driving distance of our New Orleans facility (approximately 60 miles)US Citizenship

Even BETTER if you have:

Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC An active SECRET clearanceAn ITIL Foundations v 4 or HDI-SCA

WHAT GDIT CAN OFFER YOU:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3.   To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

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