Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  The Network Administrator (NSA) installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Complete Description:  Entering Request and Incident Tickets in Service Now ticketing system•         Troubleshooting Second Level Support Tickets assigned to your group through Service Now-          Creating and updating Knowledge Base articles•         Providing excellent Customer Service for All Customers.•         Recording and reporting time spend with customers•         Troubleshooting network connectivity from the switch for Phones, Computers, and Printers.•         Assist Network Engineering Team with Troubleshooting of switches and phones.•         Provide Support for: IOS, Android, Windows OS, and Mac OS devices.-          Knowledge of GPO, DHCP, and Active Directory.•         Experience Troubleshooting Printers, Scanners, and Copiers.•         Knowledge of MDT, KACE, SCCM and PowerShell preferred but not required.  

SkillRequired / DesiredAmountof ExperiencePrior experience troubleshoot Hardware issues of Laptops and PCs in a deskside capacityRequired3YearsPrior experience troubleshooting software issues of Windows OS/MacOS, IOS/AndroidRequired3YearsPrior experience writing Powershell Scripts to automate task in AD, Exchange, MS deployment toolkits, and software deployment automation.Highly desired2YearsPrior experience automating software deployments in SCC, Microsoft Deployment Toolkit, or other similar deployment/management tools,Highly desired2YearsGreat Customer ServiceRequired  Attention to Detail and great documentation skills for tickets and knowledgebase articles.Required  .