GCI's Network Administrator III will provide support and expertise in local area network (LAN), wide area network (WAN), internet system, and storage area network (SAN) in support of complex client-server environments. Position will provide operational monitoring, support, analysis, and systems administration.  Install, configure, and support the organization’s networks by maintaining systems, applications, security, and network configurations.  Responsible for the configuration, troubleshooting, and performance tuning of data communications hardware and software.  ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Installs, configures, and supports the company’s local area network (LAN), wide area network (WAN), and internet systems, or a segment of a network system.  Monitors network to ensure network availability to all system users and may perform necessary maintenance to support network availability. Responsible for direct customer communication and Tier I and Tier II escalation support. May monitor and test site performance to ensure sites operate correctly and without interruption. Supports in-network modeling, analysis, planning, and coordination between network and data communications hardware and software.  Administer / perform network security measures. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.  Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.  BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to interact successfully with a wide variety of business, operating, and technical staff. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences and document technical activities.  COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.  RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Advanced skills in Microsoft Visio, Excel, and Word. Knowledge of server software. Understanding of the functions of internet such as DNS, DHCP, routing, servers, clients, browsers, and email. Knowledge in LAN/WAN technologies, internet, and server platforms. RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to track and document multiple network events accurately.

Network Administrator III 

Additional Job Requirements: This is an advanced level position for the network or server system administrator.   Required to have comprehensive understanding of telecommunications technologies and company culture and performs more complex assignments, works with little to no supervision with latitude for independent judgment, and is a subject matter expert in the field.  Monitor network performance conduct analysis/testing and ensure secure and reliable operations.  Ensure backup solutions, resolve connectivity issues and service distributions.  Provide operations support, monitoring, management, deployment, and reporting. Must have the ability to lead a team and provide technical assistance to junior technicians.  Serves as the incident escalations / resolution point for junior technicians, provides technical assessments of project plans.

Essential Duties for this position:

Oversees event tracking, notification, remediation, and escalates support to an engineer when required.  Notifies technical support groups and maintains status of network systems.  Provides oversight for daily summary report of events and system documentation updates. Audits, updates network documentation and reporting.  Receives and process Tier 2 Technical escalations following from beginning to end. Perform day-to-day administration and maintenance of the network systems, adding, changing, and removing devices, and applying network device configurations. 

Additional Competencies:

Excellent ability to track, diagnose, and document multiple network events. Demonstrated subject matter expert in managing large multi-layer network platforms. Demonstrated subject matter expert of system configuration. Excellent understanding of security standards. Excellent ability to lead and mentor a team to success. Demonstrated ability to remain current in industry knowledge and practices.

Minimum Qualifications: 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent. Associate’s degree in Telecommunications, Computer Science, or relevant field. * Minimum of eight (8) years’ experience within a technical LAN/WAN Networking Operations, computer systems, or related background. *

Preferred:

One (1) year in a leadership role. Experience within the telecommunications industry. CCNA; CCNP, CCIE; CWNA; Juniper; CompTIA; HDI, ITIL Other telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. 

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:   Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions.   Available to work additional time on weekends, holidays, before or after normal work hours when necessary.  Must work well in a team environment and be able to work with a diverse group of people and customers.  Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer.  EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  DISCLAIMER:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.