CACI has an immediate opening for a Network Administrator supporting Tech Refresh for our newly awarded multi-year contract. The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with DIA local area networks (LANs), wide area networks (WAN) and unified communication (UC) services.
More About the Role:
Tier 2 - Provides more in-depth customer support and attempts to resolve incidents that could not be resolved by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (e.g., hardware failures). At Tier 2, incident management usually functions alongside problem management as an analysis of incidents may indicate a larger problem.
Demonstrating innovative engineering acumen for improvements to site, location, or enterprise performance.
Performs technical refresh activities at local sites when required
Making recommendations that enhance efficiencies for network monitoring, management, and overall operations.
Participating in engineering designs/decisions that impact technical refresh of components directly impacting mission success.
May manage implementation, installation, and technical refresh projects within a site or locale.
May require unpacking, moving network components of average weight and volume.
Will require local travel to other sites for tech refresh updates when needed.
Problems faced are difficult and often complex. May require detailed information gathering, analysis, and investigation to understand problems. Regularly employs creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
May influence other technical staff through explanation of facts, policies, and practices
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Uses experience and knowledge articles to understand/implement potential workarounds
Resolves incidents or escalates to next tier as necessary
Updates knowledge articles and handles "how to" questions
May configure, deploy, manage, and maintain network monitoring systems used by the technicians to ensure availability and overall performance of system and network services.
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
Resolving Service Requests
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Completes problem resolutions associated with incident ticket(s)
Entering solutions into the Solutions database
Experience:
High School/GED + 11 Yrs, or Associates + 9 Yrs, or Bachelors + 7 Yrs, or Masters + 5 Yrs
DOD 8570 Certification Required:
Current IAT II - CCNA or industry equivalent
Clearance Requirement:
Minimum TS/SCI with the ability to obtain a polygraph
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$94,400 - $198,300CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.