**_This role offers_** **a** **_hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration._** **At M&T Tech** **,** **we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.** **The Technology Infrastructure Engineering and Operations Team** **engineers and supports all the foundational technology used across M&T Bank. We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month. In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise. We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.** **Overview:** **Responsible for effective installation, configuration, operation, and maintenance of large systems software and related infrastructure. Ensures operating systems, software systems, and related procedures adhere to organizational values. Participates in technical research and development to enable continuing innovation within the infrastructure. Participates in architecture discussions.** **Primary Responsibilities:** **Lead architect in project work in cross-functional teams; lead technical team within a project, driving the design of efforts. Research new and existing technologies to deliver best of breed technology to keep the Bank current and competitive in the market.** **Attend vendor sponsored conferences as a representative of the Bank to seek out industry technology to utilize at the Bank. Provide thought leadership at vendor-sponsored conferences, presenting new technologies or providing industry leadership in new technologies.** **Review training opportunities that are available and make recommendations.** **Complete maintenance activity, including patching, health checks, operating system updates, validation of changes, and maintenance of operational and configuration standards following standard operating procedures.** **Research options when anomalies occur and choose best course of action; identify root cause of analogies in procedure.** **Schedule complex system changes to reduce operational risk.** **Provide after hour support as required for project implementations or responding to incidents. Determine root cause, identify permanent resolution and implement the fix. Facilitate discussion amongst team members during an incident and provide direction to less experienced staff to complete tasks to resolve the issue.** **Complete final review and approval of documentation created or updated by less experienced staff. Participate with management in creating documentation for senior management.** **Use tools to help automate processes and make systems more efficient, manageable, available, and secure.** **Drive discussion and direction with support capacity planning and development of long-term strategic goals for systems and software in conjunction with Engineering and Architecture. Participate with management to present recommendations to senior management.** **Respond to and resolve incidents; work with vendor to identify and implement fix. Provide guidance to less experienced staff. Identify root causes of system issues and work with partner teams to fix the root cause. Use advanced diagnostic tools to troubleshoot issues.** **Provide expert problem-solving of technical incidents based on mastery of system and adjoining systems.** **Provide guidance to less experienced team members.** **Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.** **Promote an environment that supports diversity and reflects the M&T Bank brand.** **Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.** **Complete other related duties as assigned.** **Scope of Responsibilities:** **CICS Support, including installation, maintenance, troubleshooting and SMP/E experience. Support of z/OS CICS monitoring products and tools. Support zOS Communication Server including VTAM and TCPIP.** **Education and Experience Required:** **Combined minimum of 9 years’ higher education and/or related work experience** **Experience reading and digesting technical information** **Detail-oriented** **Strong written and verbal communication skills** **Experience interpreting and/or discussing information with others, including senior management, which involves terminology or concepts not familiar to many people** **Strong customer focus, including proven experience managing customer needs and multiple work priorities** **Proven experience leading technical teams toward a common goal or project within a larger project Strong project management experience** **Education and Experience Preferred:** **Master’s degree in technology-related field** **Combined minimum of 20 years’ higher education and/or related work experience** **Certifications or special training in Related Technologies** **Familiarity with Rexx Scripting, Python, DB2 and MQ as well as an interest in new Z technologies that span ISPF/TSO to GUI and modern applications.** **We support our team members with generous benefits.** **Competitive compensation** **Health, welfare, and retirement benefits** **401(k) match at 5%** **Work-life balance and flexible work arrangements** **Banking Officers start with 25 days PTO plus 12 paid holidays** **40 hours paid volunteer hours per year** **Much more. For details, see: M&T Benefits Overview (https://www3.mtb.com/content/dam/mtb-web/mtb-migration/pdfs/health-care-benefits-overview.pdf)** **About M&T** **M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.** M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $110,635.01 - $184,391.68 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.