Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities - Provide critical network operations support to Amazon.com customers to diagnose and respond to large-scale events - Contribute to operational on-call rotating roster - Operate and troubleshoot network routing, inter-connectivity, platforms, performance, and configurations issues; including necessary low level application interaction, Unix systems, and new age networking software tools. - Work closely with our automation teams in defining the tools that allow us to scale at higher - Work closely with our Network/Systems & Software Engineering teams to ensure fast, smooth roll-out of new designs and products, as well as assist with deployment and sustaining of networking software tools. - Maintain standards across the networking toolset and ensure that we are fully compliant to those standards and policies. - Participate and drive impact mitigation during large-scale events utilizing an established Event Management process - Drive event deep dives for large-scale events, deliver high-quality documentation for the events and drive corrective actions to completion - Improve our detection mechanisms by designing - - Deliver simple, sustainable and repeatable solutions and processes. - Collaborate with highest tier escalation engineers/resolvers. - Identify and drive opportunities to repeatable tasks through creation and maintenance of scripts and tools About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - 4+ years of major internet routing protocols experience - 4+ years of working in a Linux/Unix environment experience - Associate's degree - 3+ years professional experience working in large scale networking environments Preferred Qualifications - 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience - 3+ years with network operating systems such as Cisco IOS and Junos. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.