As a Network Engineer, you will be responsible for the operational health of Syngenta's network while getting hands-on experience with technical issues. You will be receiving operational and technical issues related to the network, and will drive resolution through completion. The scope of this role will vary day to day, and you will be expected to troubleshoot issues, engage with service providers when their service is impacting ours, work with stakeholders or site contacts, coordinate with the design and planning team for changes, and perform other related network tasks.

We all have a critical role to play and add value. Here is how this role will help:

Provide triage, analysis, and resolution of network incidentsEnd-to-end incident management, bringing in additional skilled resources as requiredEngage or defer to other technical teams as required in resolution of incidentsAct as major incident manager (MIM) when incident impact warrants itProvide timely updates to stakeholders or incident manager during incidentsHands on troubleshooting and configuration of networking equipment including Cisco and MerakiParticipate in global on-call rotation, including some weekend requirements (possibly once in 2 months)Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causingCollect packet captures as necessary; perform initial diagnosis of output where possibleInterface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAsProactively identify, engage, and act on situations where “things could be better”Continually evaluate network capacity and performance; make recommendations for design changes as appropriateAssist with on-going maintenance of CMDB information and updates of our internal Knowledge BaseFulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX recordsImplementation of changes as defined and requested by design and planning team
Company Description

Syngenta Group is one of the world’s biggest agricultural technology companies, with roots going back more than 250 years. With more than 59,000 employees, operating in more than 100 countries, the company strives to transform food production through Regenerative Agriculture - a science-driven, technology-enabled approach to improve soil, deliver high productivity and high-quality food, help fight climate change and restore lost biodiversity. Syngenta Group, which is registered in Shanghai, China, and has its management headquarters in Switzerland, draws strength from its four business units: Syngenta Crop Protection, headquartered in Switzerland; Syngenta Seeds, headquartered in the United States; ADAMA®, headquartered in Israel; and Syngenta Group China. Together, these businesses provide industry-leading ways to serve customers around the world.

Qualifications

At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves. 

You will be a great fit if you have:

BA/BS degree in Computer Science or related IT field or equivalent practical experienceFluent English language knowledge5+ years’ hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors3+ years working directly in Cisco IOS and the Meraki dashboard3+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desiredExperience working with Cisco NSO, SAE, UCS, ISE, or DUO is preferredExperience with VMwareDemonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the networkCisco Certified Network Associate (CCNA) or comparable certification preferred or demonstrable work experience and skillComfortable collecting packet capturesFirm understanding and application of network protocols and functions such as BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACsAbility to convey complex technical topics into layman terms while under time constraintsAbility to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requestsFamiliarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functionsUnderstanding of ITIL and its principles such as event, incident, problem, and change managementOrganizational skills to manage multiple priorities at one time while meeting deadlinesExperience participating in network implementation & refresh projects
Additional Information

Our efforts to become a really good place to work:

Dynamic and international team with great atmospherePossibilities to learn and growHigh quality office environmentPossibility of working from home 

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.