General Summary

Performs technical support of local, campus, and wide area networks to include planning, designing, evaluating, and selecting operating solutions. 

Principal Duties and Responsibilities (*Essential functions)

Performs maintenance and upgrade of networks, including servers, routers, switches, firewalls, remote access systems, and network management systems. Designs, supports, and manages a multi-zone network architecture. Monitors network connectivity and ensures high quality data transmission. Creates network diagrams with approved tools. Analyzes local and wide area network systems to include testing. Resolves complex interoperability problems to obtain operations across all platforms. Configures communication media with routers, switches, firewalls, and other devices. Configures routine systems to user environments. Participates in planning, researching, evaluating, designing, and developing plans for network systems. Conducts internal studies and research. Supports acquisition of hardware and software as well as subcontractor services as needed. Provides technical support to various departments and users. Serves as liaison with vendors and other third-party providers. May assist in proposal prep for new solutions.

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