What you can expect

The role focuses on enhancing Zoom's infrastructure by optimizing reliability, performance, supportability, and security. Network Engineers ensure proper resources and scalable design in production environments. They also participate in testing procedures and provide technical input for security and disaster recovery. The role also involves troubleshooting, implementing preventive measures, and collaborating with Software Engineers on new technologies. On-call duties for supporting production networks are part of the responsibilities. As well as emphasizing the recurring need for automation to streamline configuration updates.

About the Team

Engineering operations are the driving force behind the seamless functionality and continuous innovation that define the platform's unparalleled user experience. The team manages the infrastructure that runs Zoom Phone, Zoom Contact Center, Zoom Virtual Agent, and Zoom Workforce management. By employing robust operational strategies, they guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly.

Responsibilities

Optimizing reliability, performance, supportability, and security of Zoom’s infrastructure.

Configuring all devices to push config to all devices instead of doing it manually (automation in any

language)

Participating in and review testing procedures for change and configuration management in production environments

Ensuring security, backup, failover, alerting, and disaster recovery mechanisms are in place

Identifying and assisting in implementing monitoring to ensure the health, performance, and security

of Zoom’s Data Center networks

Developing capacity plans for new and existing video infrastructure

What we’re looking for

Have knowledge of Internet Routing protocols and techniques such as BGP, OSPF, ECMP, Traffic Engineering (TE) and similar.

3+ years of experience as a Network Operations Engineer

Have proficiency with common route switch platforms such as Juniper, Arista, and Cisco.

Have working knowledge and use of scripting languages such as Python, Shell (Bash) and Go.

Have working knowledge and use of templating and configuration management systems(Infrastructure as code) such as Jinja, Ansible and Terraform

Have work experience with a large ISP or data centre

Have a background in Computer Science or a related subject or equivalent experience.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.