11-15 years of experience. Provides technical guidance for directing andmonitoring information systems operations. Designs, builds, and implementsnetwork systems.
he NOC Network Engineer is responsible for technical support, maintenanceand monitoring of highly available and complex District Governmententerprise network infrastructure. Primary role involves monitoring criticalinfrastructure and network related components, performing an initial triageof incidents, and escalating incidents.
Analyst Role and Responsibilities:Monitor global network infrastructure (Solarwinds, Splunk, HPApppulse, and Sitescope)Contribute to Root Cause Analysis for customer/internaloutages and recommend resolutionsDocument infrastructure procedures for internal supportPrioritize workload to ensure service and project deliverytargets achievedReview new network designs and changes to ensure that theymeet Operational Acceptance Criteria and are supportableUpdate design documentation for internal and customer supportContribute to Continuous Service ImprovementSupport after hour and weekend on-call duties for globaltrading and office support.Key Accountabilities:Ensure network availability maintainedEnsure network issues are resolved in accordance with OCTOservice level agreementsEnsure persistent problems are diagnosed and resolvedEnsure Changes do not cause business outages or issuesEnsure accuracy of network documentationCONTRACT JOB DESCRIPTION:
Responsibilities:Provides technical guidance for directing and monitoring informationsystems operations. Designs, builds, and implements network systems.Directs compilation of records and reports concerning network operationsand maintenance. Troubleshoots network performance issues. Analyzesnetwork traffic and provides capacity planning solutions.Monitors and responds to complex technical control facility hardware andsoftware problems. Interfaces with vendor support service groups to ensureproper escalation during outages or periods of degraded system performance.Manages the purchase, testing, installation, and support of networkcommunications, including Local Area Network (LAN)/Metropolitan Area Network(MAN)/ Wide Area Network (WAN) systems.Performs system-level design and configuration of products includingdetermination of hardware, OS, and other platform specifications.Plans large-scale systems projects through vendor comparison and coststudies.Performs a variety of systems engineering tasks and activities that arebroad in nature and are concerned with major systems design, integration,and implementation, including personnel, hardware, software, budgetary, andsupport facilities and/or equipment.Provides quality assurance review and the evaluation of new and existingsoftware products.Provides assistance and oversight for all information systems operationsactivities, including computer and telecommunications/communicationsoperations, data entry, data control, LAN/MAN/WAN administration andoperations support, operating systems programming, system security policyprocedures, and/or web strategy and operations.Provides input to policy level discussions regarding standards andbudget constraints.Supervises all personnel engaged in the operation and support of networkfacilities, including all communications equipment on various platforms inlarge scale or multi-shift operations.Supervises complex operations that involve two or more additionalfunctions such as, but not limited to, network operations, systems security,systems software support, and production support activities.Monitors and responds to hardware, software, and network problems.Provides the routine testing and analysis of all elements of the networkfacilities (including power, software, communications machinery, lines,modems, and terminals).Utilizes software and hardware tools and identifies and diagnosescomplex problems and factors affecting network performance.Troubleshoots network systems when necessary and makes improvements tothe network.Minimum Education/Certification Requirements:
Bachelor's degree in Information Technology or related field or equivalentexperienceSKILLS:
SKILL
YEARS USED
LAST USED
Overall IT Exp. ( 12 + yrs.)
Education:
Certifications:
Hardware Configuration, Operation Monitoring and Maintenance tasks. Required. 8 Years.
Experience interfacing with IT leads to ensure proper escalation of issues during outages or periods of degraded system performance. Required. 8 Years.
Compiling and analyzing information related to critical events (preparing reason for outage reports, timelines, impact, etc.). Required. 8 Years.
ITIL management framework experience. Required. 6 Years.
Cisco CCNA or higher networking experience equivalent experience. Required. 8 Years.
Experience with network monitoring tools such as Solarwinds, Netscout, Splunk, HP Apppulse, and Sitescope. Required. 8 Years.
11-15 yrs. troubleshooting network performance issues. Required. 12 Years.
11-15 yrs. analyzing network traffic and providing capacity planning solutions. Required. 12 Years.
11-15 yrs. planning and configuring an enterprise network. Required. 12 Years.
11-15 yrs. monitoring and responding to hardware, software, and network problems. Required. 12 Years.
Bachelor’s degree in IT or related field or equivalent experience. Required. 16 Years.
Spanning Tree Protocol (STP) and Routing Protocols (EIGRP, OSPF, BGP, and eVPN/VRF). Required. 6 Years.