Impact is hiring a Network Engineer to join our nationally ranked Best and Brightest workplace!  The Network Engineer will be part of the Impact Networking MIT organization under Service Operations and will provide world-class customer support and technical expertise for Impact Networking customer environments. Customer support will center around network issues following Impact’s incident, request, and change management processes. Extensive experience in IT support, effective team participation, as well as a demonstrated ability to understand customer needs, drive business practices, and work collaboratively in a fast-paced, dynamic environment where customer service skills are utilized daily are expected. 
The ideal candidate will be expected to: analyze Core and LAN/WAN systems to determine existing and available capacity; prepare reports communicating available capacity to stakeholders; design and execute capacity and life-cycle augmentation projects; maintain and update network documentation and diagrams, and prepare business proposals in support of capacity and life-cycle augmentation recommendations in conjunction with a Technical Account Manager if one exists on the customer account; and identify root cause for core level crisis events and provide potential short/long term preventive actions in a timely manner using retroactive, reactive, and proactive means. Watch the video below to learn more about our Managed IT division!