Job Seekers, Please send resumes to resumes@hireitpeople.com Support the Delaware Department of Transportation (DelDOT) Traffic Section staff in router/switch hardware replacement, system integration and support of statewide communication peripherals, including end-to-end management of streaming video systems.

Telecom duties include:
•             Planning and implementing redundancy to future or next generation technologies in ways that meet business needs.  
•             Perform and configure port-based, protocol-based, and MAC-based VLANs.
•             Provide switch architecture, configuration, installation, backup/recovery, and monitoring.
•             Perform diagnostics on switches, Command Line Interface structure.
•             Responsible for configuring port parameters, layer-2 forwarding, and port load sharing.
•             Configure static IP forwarding and IP routing functions.
•             Provide and perform advanced  troubleshooting steps for layer-2 and layer-3 networks. 
•             Create system documentation for troubleshooting, business continuity, and maintenance. 
•             Collaborate with Fiber team to understand field device and operations impact of any known outages or upcoming project.
•             Assist with advanced deployment and support of ITMS Core switching, Fiber, VWZ circuit, 4.9Ghz, 802.11 and CDMA/LTE. 

Video/CCTV duties include:
•             Perform internal software administration for streaming video applications. 
•             Support video PTZ/Matrix control to ensure protocol compatibility from center to field. 
•             Provide video wall control support for the TMC Operations Center. 
•             Implement and support portable cameras for traffic use (Trailer mount, dashboard, etc.). 
•             Design, implement, and support streaming video platform (CCTV/VSOM/Wowza) while accounting for growing internal/external scale. 

Combined Telecom/Video duties include:
•             Testing of hardware, peripherals and associated equipment.
•             Independence and diligence in completing work in a timely manner.
•             Proposing and documenting new design solutions to problem areas.
•             Monitoring of work tasks, and reporting on statuses of those tasks to management.
•             Creates and updates relevant documentation in supporting the enterprise. 
•             Assist Traffic design with network requirements, quoting, implementation and ongoing support to bring online new ITMS devices (cameras, signals, WTMC repeater sites, detection, etc.).

Qualifications:
The candidate should have at least 5 years’ experience in computer hardware implementation, troubleshooting, and support. 
           
•             Advanced knowledge of Windows/Linux platform operations, hardware/software functions and capabilities.
•             Prior experience in configuring and maintaining optimized streaming video protocols on various platforms.
•             Prior experience in estimating and scheduling own work under minimal supervision.
•             Proven track record of resolving all assigned issues in accordance with established service level agreements.
•             Prior experience documenting configurations/processes/troubleshooting efforts.
•             Prior experience in VLAN & WAN architecture/design.
•             Prior experience working in a fast-paced team environment.

Candidate will be required to travel in the support role throughout the state as required for ITMS site/field visits.



Required / Desired SkillsSkillRequired / DesiredAmountof ExperienceStrong verbal and written communication skillsRequired5YearsPrior experience in identifying, tracking and resolving issues affecting telecom and network applicationsRequired5YearsPrior experience in developing contingency plans for associated telecom work.Required5YearsPrior experience creating and updating subject matter expert documentation for expected application operation and useRequired5YearsPrior experience within a customer service environment providing technical, analytical and diagnostic support Required5YearsPrior experience assisting in network planning and connectivity for supported applicationsRequired5YearsPrior experience with IT customer support in a transportation environment Highly desired3YearsPrior experience coordinating enhancements for network modernization/improvementDesired3YearsExperience actively participating in analysis and evaluation of emerging hardware standards as they apply to the network and/or related applications.Required3YearsExperience in router VLANS (ex. Cisco/Juniper), switch and IP peripheral device (ex. Digi/RuggedCom) implementation, maintenance, and troubleshooting Required5YearsExperience with 802.11G wireless implementations and supportRequired3YearsExperience translating technical terms into layman's language, and communicating both technical and non-technical information orally and in writing. Required3YearsExperience working with serial communications (RS-232, RS-422 and RS-485)Required3YearsExperience configuring and supporting dynamic routing protocol Open Shortest Path First (OSPF)Required3YearsExperience configuring and supporting the exterior gateway protocol known as Border Gateway Protocol (BGP)Required3YearsExperience working with video encoders/decoders over IP and video control software in web and client server environments.Required5YearsExperience with design, build and end-to-end support of streaming video platform (CCTV)Required3Years