Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur in Huron network. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current and thorough knowledge of Huron technologies and our significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.

Responsibilities:

Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teamsRecognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impactCollect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outagesMonitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applicationsDocument all actions in accordance with standard company policies and proceduresNotify customer and third-party service providers of issues, outages and remediation statusWork with internal and external technical and service teams to create and/or update knowledge base articlesPerform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.Other duties as assigned

Requirements:

Bachelor's degree in computer science or related field.A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.Knowledge of Microsoft server operating systems and Cisco network devicesExcellent written, verbal, and interpersonal skillsThorough understanding of TCP/IP, networking concepts and internet protocolsExperience in Event Correlation and AnalysisAbility to absorb extremely technical information in limited timeframes.Understanding of implementation and management of security gateways, VPNsNetworking/router Certified/TrainedPrior experience in data center/cloud environments (and/or certified/trained in cloud/data centers) is a PLUS.Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

Preferred Qualifications:

Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)Experience monitoring VMWare clusters in high-availability environmentsBroad experience using a variety of monitoring and ticket management toolsExperience providing remote support using virtual desktop tools

Posting CategoryCorporate

Opportunity TypeRegular

CountryIndia