General Summary

Performs advanced technical support of local and wide area networks to include planning, designing, evaluating, and selecting operating solutions for Information Technology (IT) and Operational Technology (OT) systems to include Industrial Control Systems and Facility Related Control Systems.

Principal Duties and Responsibilities (*Essential functions)

Supports the cyber security program to include, but not limited to, cyber security policy, procedures, and regulations to assist with identifying potential cyber security issues. Monitors, evaluates, and maintains systems and procedures to safeguard information systems, networks, and databases. Implements, enforces, communicates, and develops security policies or plans for data, software applications, hardware, telecommunications, and information systems security education/ awareness programs. Establishes and satisfies system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands.  Collects data from databases, web-based sources and tools, industry reports, public information, and/or internal sources. Investigates current practices and leads brainstorming sessions to develop potential new and integration solutions for areas to improve current and OT implementations to business processes. Translates data into valuable insights for operational decision-making and strategic planning. Requires task management and system analytical and evaluative methods including techniques concerning the efficiency and effectiveness of program operations to include attention to detail, customer service, oral communication, and problem solving. Develops and interprets policies in specific program areas and provides leadership, coordination, and authoritative advice to top officials in the development of cooperative relationships, resulting in the formulation and execution of progressive and comprehensive programs that meet Army goals and objectives. Tracks program requirements of major issues, including program goals, objectives, work processes, and administrative operations of the organization using law regulations and policies through a project life cycle. Provides operational support to IT and OT projects and takes over some dedicated Project Management (PM) or Product Technical Management (PTM) tasks. Coordinates and assists with project transition and phase-in tasks. Develops project schedules to include milestones. Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and network management systems. Monitors network connectivity and ensures high quality data transmission. Analyzes local and wide area network systems to include testing. Resolves complex interoperability problems to obtain operations across all platforms. Configures communication media with routers, switches, firewalls, and other devices. Configures routine systems to user environments. Participates in planning, researching, evaluating, designing, and developing plans for network systems. Conducts internal studies and research. Supports acquisition of hardware and software. Provides technical support to various departments and users. Serves as liaison with vendors and other third-party providers. May serve as technical lead for lower-level employees.

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