GCI's Network Engineer II will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.  Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security. Able to Identify opportunities for continuous improvement of the current network and/or systems facilities. Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization. Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. Provides detailed reports on network operational status, and milestones related to project completion. Capable of remote site support for off-site personnel and customers. Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians. COMPETENCIES: Demonstrated commitment to GCI’s core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.  ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.  Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.  BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.  RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally. RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology. MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.  

Level Definition

Position Title: Network Engineer II

Grade: E06

Additional Job Requirements:

Mid-level position for engineering professionals. Must have a comprehensive understanding of telecommunications operations and functions and be familiar with Engineering functions, aspects, applicable codes, and standards. Receives work assignments of a higher level but also receives general guidance, periodic review, and direction from the supervisor. Participates in larger projects and can be counted on to complete specific assigned engineering tasks on time and within budgeted costs. Capable of performing the role of project engineer for small projects; responsible for providing technical direction to junior engineers and technicians. Demonstrated time management skills to manage multiple complex projects smoothly and professionally on time and on budget.

Essential Duties for this position:

Defines, designs, and implements network and/or system facilities utilizing standard engineering concepts of availability, efficiency, redundancy, scalability, and security. Audits, forecasts, and manages capacity, bandwidth forecasting, hardware, software licensing, and hosted devices. Coordinates with project management and engineering teams on a regular basis. Supports and manages escalations. Mentors junior engineers and technicians. Maximizes performance using network monitoring tools, troubleshooting, network and/or system outages, scheduling updates, and collaborating with architects on optimization.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent. Bachelor’s degree in Computer Technologies, Electrical Engineering, or relevant field. * Minimum of four (4) years’ experience in progressive engineering in information technology, development, and engineering, moderate to complex project management within telecommunications or related background. *

Preferred:

Experience within the telecommunications industry. Other telecom industry or job specific certifications.        Required at ALL Levels

DRIVING REQUIREMENTS: 

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed. 

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:   Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions.   Available to work additional time on weekends, holidays, before or after normal work hours when necessary.  Must work well in a team environment and be able to work with a diverse group of people and customers.  Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. 

DISCLAIMER:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Required Training for Job Role:

Antenna Training: No Lifeline Training: No 911 Training: Yes FAR Training: No FCC396: No E-Rate & RHC Training: No SOC: 173029 WC: 8901  

Note: Hiring manager is responsible for communicating to your recruiter what Pillar and what Technology Addendum is required for posting.

PILLAR ADDENDUMS:

Service Management Center (SMC) Addendum: 

Additional Engineer Job Duties & Disciplines

Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center). Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.  Experience, ongoing training and focus on the included technology addendums. Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center). Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.  Experience, ongoing training and focus on the included technology addendums.

Delivery Engineering Addendum: 

Additional Engineer Job Duties & Disciplines

Provide technical leadership and escalation support for various delivery and engineering groups as well as technical training and mentorship to team members. Define, design, and implement network and/or system facilities utilizing standard engineering concepts of availability, efficiency, scalability, and security. TECHNOLOGY ADDENDUMS:

Technology Solutions – Network Engineer:

This role is part of Technology Solutions focused on technology related to Network Engineering.   

Protocols & Standards:

MPLS                       QoS                         802.11 ax/ac/n          TCP/ UDP

HSRP/ VRRP              TCP/ IP                    LACP                        VPRN/ VPN- BGP

eBGP/ iBGP               RIP                          OSPF                       RSVP/ LDP

ISIS                         Mulitcast                   LACP                        VPLS              

EIGRP                      MC-LAG

Hardware and Software:

Nokia                       Juniper                     Cisco                       Extreme Networks

Wireshark                 Reverbed                  Palo Alto

Preferred Certifications:

CNNA                       JNCIA                       JNCDA                     JNCIE                       

CCNP                       PCNSA                      JNCIP                      PCNSE                      

CCIE                     NSR I/ II               NSRA                    JNCIS 

Technology Solutions– Transport Engineer:

This role is part of Technology Solutions focused on technology related to Transport and Access Engineering.

Protocols & Standards:

TDM/ FDM                TCP/ UDP                 DAA                         OSPF

802.11 ax/ac/n          QoS                         DPoE                       BGP

IS-IS                        Ethernet                   CWDM/ DWDM          T-Carrier        

MPLS                       SONET                     T-Carrier

Hardware and Software:

Nokia                       MetaAssist                Actellis                     Fujitsu           

Cisco WLC                Ciena                       Turin/ TransNav          Calix/ CMS      

Ribbon

Preferred Certifications:

Nokia NRS                CCNP                       PCNSA                     NSRAJNCDA    

SCTE                        JNCIP                       PCNSE                     JNCIS  

CMTS                       CCIE                        NSR I/ II                  CCNA

JNCIA                   JNCIE 

Technology Solutions– Access Engineer:

This role is part of Technology Solutions focused on technology related to Transport and Access Engineering.

Protocols & Standards:

xDSL                        TCP/ UDP                 DOCSIS                    HFC

802.11 ax/ac/n          QoS                         OSPF                       DPoE                        

BGP                         IS-IS                        Ethernet                   CMTS             

PON                         MPLS

 

Hardware and Software:

Vecima                     Arris                         GPON/ xPON             CommScope

 

Preferred Certifications:

Nokia NRS                CCNP                       PCNSA                     SCTE                        

JNCIP                       PCNSE                      CMTS                       CCIE              

NSR I/ II                  CCNA                       JNCIS                      NSRAJNCDA                        

JNCIA                       JNCIE                       Arris DOCSIS  

              

Technology Solutions – Systems Engineer: 

This role is part of Technology Solutions focused on technology related to systems engineering.

Protocols & Standards:

SMTP                       NTP                         DHCP                       NFS

DNS                         SNMP (prefer v3)       SMB

Hardware and Software:

Understanding of Data Center Server Hardware

Understanding of Data Center Power Systems

Familiar with Data Center Racks / Hardware

Soft Ware Development

Network Management (NMS)

Network monitoring (Grafana, Statseeker, Cacti, ZenOSS, etcetera)

 

NetApp                     Cisco, UCS, Adtran, AudioCodes

Power BI                  Python/ JAVA/ Perl/ bash shell scripting

BIND                        Linux/ Unix (Solaris, Centos, RedHat, Ubuntu)

Kibana                     vSphere, vCloud, vCenter                

Windows Server         VMWare, Xen, KVM, QEMU              

Preferred Certifications:

Red Hat Cert System Admin                       VMware Cert Professional Advance

VMware Cert Professional                          CompTIA Linux+

Technology Solutions – VoIP Engineer: 

This role is part of Technology Solutions focused on technology related to VoIP engineering.

Protocols & Standards:

SIP                          HTTPS                      MGCP  H.3.23           ACL               

WAV                        EIGRP                      SCCP                       VLAN

SNMP                       OSPF                       XML                         RTP               

QoS                         SMTP                       ISDN                       Static Routing

Hardware and Software:

Business Edition 6k & 7k UCS                     Cisco Emergency Responder

Cisco Unified Comms Serviceability              Cisco Unified Contact Center Express

Cisco Unified Comms Admin                       Cisco Expressway C

Cisco Unified Comms OS Admin                  Cisco IM & Presence

Cisco Real Time Monitoring Tool                 Cisco Finesse

Cisco Expressway E                                   Cisco CUBE

Cisco Unity Connection                              Akkadian Provisioning Mgr

CCX Editor                BOC                         UNIMAX Pro              CUBAC

AudioCodes SBC        Adtran SBC

Preferred Certifications:

CCIE Collaboration                                    Cisco CCNA               

AudioCodes Cert Assoc                              CCNP                       

AudioCodes Cert Professional

Technology Solutions – Satellite Engineer: 

This role is part of Technology Solutions focused on technology related to Satellite engineering. 

Protocols & Standards:

TCP                         QoS                         T1                           RF

UDP                         DHCP                       TDMA

Hardware and Software:

iDirect                      Comtech                   iSite                         iQ200

iMonitor                    Wireshark                 iBuilder

Preferred Certifications:

CCNA                       CCNP                       CCIE

Technology Solutions – Core Voice Engineer: 

This role is part of Technology Solutions focused on technology related to Core Voice engineering. 

Protocols & Standards:

SIP                          TCP                         SDP                         UDP

RTCP                       MGCP                       SS7                         T1

H.248                       OC12                       Codes (AMR, G.711)

Hardware and Software:

MetaSwitch               Redcom                    5ESS                        Wireshark

Preferred Certifications:

Service Management Center – Wireless Cellular Engineer: 

This role is part of the SMC Technical Resolution Team responsible for escalation support focused on technology related to Cellular. 

Protocols & Standards:

Diameter                            GTP                         UDP                         SCTP             

SCCP                                  RRC                         GRE                         VoLTE            

MGCP                                 3GPP                        TCP                         VoWIFI

RANAP                                S1-AP

Hardware and Software:

BTS                                    GGSN                       HSS                         SGSN             

AAA                                    Linux/ Unix               ePDG                       PCEF              

StarSolutions                       PCRF                        MSC                         Wireshark       

Nortel                                 eNB                         IMS                         NodeB           

MME                                   SGW                        RNC                         SPR               

PGWNetscout (nG1, nBA, nSA, Truecall)

Preferred Certifications:

Technology Solutions – IP Engineer: 

This role is part of Technology Solutions focused on engineering design and implementation services necessary to support the company’s IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services. 

Protocols & Standards:

BGP               ISIS               OSPF             EIGRP

Transport Technologies:

Ethernet         SONET           TDM              Fiber   

Microwave      Satellite          Wi-Fi             Cellular

Layer-2 Ethernet Technologies:

VLANs            STP               LACP              MC-LAG

Preferred Certifications:

Cisco CCNA               Nokia NRS I              Brocade BCNE 

Juniper JNCIA            Professional Engineer (PE)

Technology Solutions – Alarming & Automation Engineer: 

This role is part of Technology Solutions focused on the alert and alarming systems like Assure1, and automation process improvement.

Protocols & Standards:

Network monitoring tools like Assure1

Python                              RunDeck                    SNMP                      ICMP

DNS                                  DHCP                         

Hardware and Software:

Understanding of alarm monitoring systems like Assure1

Familiar with Data Center Hardware

Software Development

Network Management (NMS)

Network Monitoring (Assure1, Orion, Statseeker)

Python Scripting

Preferred Certifications:

PCEP - Certified Entry-Level Python Programmer

PCAP - Certified Associate in Python Programming

Oracle Certification

VMware Certified Professional

Required Training for Job Role:

Antenna Training: No Lifeline Training: No 911 Training: Yes FAR Training: No FCC396: No E-Rate & RHC Training: No SOC: 173029 WC: 8901  

Note: Hiring manager is responsible for communicating to your recruiter what Pillar and what Technology Addendum is required for posting.

PILLAR ADDENDUMS:

Service Management Center (SMC) Addendum: 

Additional Engineer Job Duties & Disciplines

Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center). Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.  Experience, ongoing training and focus on the included technology addendums. Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center). Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups. Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation. Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities. Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.  Experience, ongoing training and focus on the included technology addendums.

Delivery Engineering Addendum: 

Additional Engineer Job Duties & Disciplines

Provide technical leadership and escalation support for various delivery and engineering groups as well as technical training and mentorship to team members. Define, design, and implement network and/or system facilities utilizing standard engineering concepts of availability, efficiency, scalability, and security. TECHNOLOGY ADDENDUMS:

Technology Solutions – Network Engineer:

This role is part of Technology Solutions focused on technology related to Network Engineering.   

Protocols & Standards:

MPLS                       QoS                         802.11 ax/ac/n          TCP/ UDP

HSRP/ VRRP              TCP/ IP                    LACP                        VPRN/ VPN- BGP

eBGP/ iBGP               RIP                          OSPF                       RSVP/ LDP

ISIS                         Mulitcast                   LACP                        VPLS              

EIGRP                      MC-LAG

Hardware and Software:

Nokia                       Juniper                     Cisco                       Extreme Networks

Wireshark                 Reverbed                  Palo Alto

Preferred Certifications:

CNNA                       JNCIA                       JNCDA                     JNCIE                       

CCNP                       PCNSA                      JNCIP                      PCNSE                      

CCIE                     NSR I/ II               NSRA                    JNCIS 

Technology Solutions– Transport Engineer:

This role is part of Technology Solutions focused on technology related to Transport and Access Engineering.

Protocols & Standards:

TDM/ FDM                TCP/ UDP                 DAA                         OSPF

802.11 ax/ac/n          QoS                         DPoE                       BGP

IS-IS                        Ethernet                   CWDM/ DWDM          T-Carrier        

MPLS                       SONET                     T-Carrier

Hardware and Software:

Nokia                       MetaAssist                Actellis                     Fujitsu           

Cisco WLC                Ciena                       Turin/ TransNav          Calix/ CMS      

Ribbon

Preferred Certifications:

Nokia NRS                CCNP                       PCNSA                     NSRAJNCDA    

SCTE                        JNCIP                       PCNSE                     JNCIS  

CMTS                       CCIE                        NSR I/ II                  CCNA

JNCIA                   JNCIE 

Technology Solutions– Access Engineer:

This role is part of Technology Solutions focused on technology related to Transport and Access Engineering.

Protocols & Standards:

xDSL                        TCP/ UDP                 DOCSIS                    HFC

802.11 ax/ac/n          QoS                         OSPF                       DPoE                        

BGP                         IS-IS                        Ethernet                   CMTS             

PON                         MPLS

 

Hardware and Software:

Vecima                     Arris                         GPON/ xPON             CommScope

 

Preferred Certifications:

Nokia NRS                CCNP                       PCNSA                     SCTE                        

JNCIP                       PCNSE                      CMTS                       CCIE              

NSR I/ II                  CCNA                       JNCIS                      NSRAJNCDA                        

JNCIA                       JNCIE                       Arris DOCSIS  

              

Technology Solutions – Systems Engineer: 

This role is part of Technology Solutions focused on technology related to systems engineering.

Protocols & Standards:

SMTP                       NTP                         DHCP                       NFS

DNS                         SNMP (prefer v3)       SMB

Hardware and Software:

Understanding of Data Center Server Hardware

Understanding of Data Center Power Systems

Familiar with Data Center Racks / Hardware

Soft Ware Development

Network Management (NMS)

Network monitoring (Grafana, Statseeker, Cacti, ZenOSS, etcetera)

 

NetApp                     Cisco, UCS, Adtran, AudioCodes

Power BI                  Python/ JAVA/ Perl/ bash shell scripting

BIND                        Linux/ Unix (Solaris, Centos, RedHat, Ubuntu)

Kibana                     vSphere, vCloud, vCenter                

Windows Server         VMWare, Xen, KVM, QEMU              

Preferred Certifications:

Red Hat Cert System Admin                       VMware Cert Professional Advance

VMware Cert Professional                          CompTIA Linux+

Technology Solutions – VoIP Engineer: 

This role is part of Technology Solutions focused on technology related to VoIP engineering.

Protocols & Standards:

SIP                          HTTPS                      MGCP  H.3.23           ACL               

WAV                        EIGRP                      SCCP                       VLAN

SNMP                       OSPF                       XML                         RTP               

QoS                         SMTP                       ISDN                       Static Routing

Hardware and Software:

Business Edition 6k & 7k UCS                     Cisco Emergency Responder

Cisco Unified Comms Serviceability              Cisco Unified Contact Center Express

Cisco Unified Comms Admin                       Cisco Expressway C

Cisco Unified Comms OS Admin                  Cisco IM & Presence

Cisco R