This position is responsible for Tier I monitoring and initial triage in a Satellite network operations center environment that typically links to numerous computer platforms, operating systems, and network topologies. Additionally, the engineer is responsible for customer support of complex and diverse systems in a 24x7 environment. Work will be required on all shifts (1st, 2nd, and 3rd), weekdays, weekends, evenings, and holidays as needed. CANDIDATES MUST LEGALLY BE ABLE TO SUPPORT SERVERS THAT HOST GOVERNMENT AND LEGAL ENTITIES.

The engineer will be responsible for the following tasks:
Proactive Monitoring and directing repair activities for Very Small-Aperture terminals (VSAT) networks to identify and resolve network anomalies and faults. Operates and aligns antennas, conducts cross-polarization (x-pol) performance tests, and performs unit and direct support maintenance on satellite communications equipment and associated devices.
The engineer will provide technical assistance to the client's field & vendor technicians and operations center personnel, which are engaged in the day-to-day operation of maintenance of satellite communication systems.
The engineer will respond and perform Tier I triage of the network alarms utilizing the available network tools and systems. Create customer trouble tickets on outages identified via network management systems and tools. Test and isolate circuit issues using client tools/Telco local loop, and customer in-house wiring. Test and repair hardware issues in the customer WAN/LAN environment. Coordinate multiple vendor dispatches for repair at the customer premise. Provide customer status of ongoing issues; communicate via phone/email/ticket notes with customer POCs.
The engineer will handle calls from internal/external customers in an ACD environment. The engineer will work to ensure the network and network management environment is reliable to meet predefined service levels.

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