Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Field Engineering Operations Technician II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $31.49 - $47.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Assist or Performs in the validation of work packages, executing project MOPs with boundary partnersAssist or Performs in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practicesAssist or performs with ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards.Establishes network connections by Installing, terminating, and labeling cables. Installing telecommunications equipment, following industry and Cox standards.Maintains internal and external customer rapport by listening to and resolving concerns, answering questions. Acts as a liaison with boundary departments, vendors, and customers to correct error conditions, implement change requests and update project statusMust be able to communicate, collaborate and provide timely updates to all boundary partners in a professional and respectful manorResponds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution working with National Operations Centers to restore service or to escalate as appropriateTests and evaluates network systems to eliminate problems and make improvementsMaintains safe work environment by following codes, standards, and legal regulations. This includes, but is not necessarily limited to fire suppression, access systems, HVAC, PPE, and related topicsKeeps supplies ready by inventorying stock, placing orders, and verifying receipt through Oracle/WATTS or other means.Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunitiesMaintains internal and external customer rapport by listening to and resolving concerns, answering questionsAccepts ownership for accomplishing new and different requests, as well as exploring opportunities to add value to job accomplishmentsImplements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and servicesParticipates in the completion of PIR’s (post incident report) as needed.Participates in standby rotation to provide 24/7 coverage.

QUALIFICATIONS

Minimum

High School Diploma, GED, or relevant work experienceGeneral knowledge of telecommunications operations and principlesGeneral knowledge of basic AC/DC theoryKnowledge of RF, Optical and Ethernet properties and testingPrevious exposure to fiber optic transport technologyExcellent written and verbal communication skillsValid local State Driver’s License with driving record that meets Cox standardsAbility to use various signal, data, fiber, and RF test equipmentProficient with common Microsoft applications (Word, Outlook, Excel)

Preferred

AS/AA or Technical Certification in related discipline desired (i.e., electronics)Industry certifications (SCTE, BCT, BCE, NCTI, BICSI, Telcordia GR 1275 etc.)Knowledge of signal flow layout of Telecomm FacilitiesWorking knowledge of Cox specifications as they relate to all Telecomm FacilitiesUnderstanding of telecom facility and environmental planned maintenance and monitoring needsGeneral knowledge of basic operation and principles of generators, fire suppression systems and power systems

Physical Requirements

Ability to lift 80 pounds regularlyAbility to safely climb ladders (6’-14’) while carrying 40 poundsAbility to work from a bucket truck or other aerial liftsAbility to identify and respond quickly to sounds / alarmsAbility to see and respond to dangerous situationsAbility to work safely around live AC/DC Power PlantAbility to wear personal protective gear correctlyAbility to work in extreme weatherAbility to stand for extended periodAbility to stoop over for extended periodAbility to kneel or work on knees for extended period

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.