Insight Global is seeking a Network Field Technician for our client, a leading nonprofit technology social enterprise headquartered in the Cleveland area. This role involves supporting the Network Field Operations team in executing network-related projects with a focus on efficiency and adherence to budgets. The ideal candidate will have a basic
understanding of computer and IP networking technologies, applying these skills in various field operations. Key responsibilities include assisting in the optimization of internal processes to enhance workflow, participating in training initiatives, supporting team members under supervision, and collaborating with leadership for the effective allocation of resources.
Responsibilities:
Build telecom cabinets, configure residential equipment, and package and label equipment for efficient deployment.
Ensure the correct type and quantity of equipment is pulled from inventory for scheduled jobs.
Configure equipment according to specifications and prepare it for deployment.
Assist field technicians with equipment staging, set up, and deployment, including tower and backhaul installations.
Assist field technicians with equipment deployment, installation, and maintenance, including MDU (Multiple Dwelling Unit) installations.
Help transport equipment and tools to various job sites when necessary.
Ensure ancillary installation equipment is stocked and ready for use.
Document and report all field activities, including equipment status and any troubleshooting performed.
Perform basic equipment testing and troubleshooting to ensure functionality.
Coordinate with the technical team to manage equipment repairs and returns to suppliers as needed.
Maintain detailed records of equipment maintenance and repair activities.
Maintain accurate records of inventory, equipment status, and deployment activities.
Assist in creating documentation related to equipment configuration and installation procedures.
Generate and provide reports for management on equipment status, usage, and maintenance.
Perform other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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