The Network Float NPC Admin will provide coverage across multiple Satellite locations(Weymouth, Brighton and Londonderry) and will be expected to travel to sites that are not their home location to cover other NPCs when they are out on leave or vacation, as requested by management staff.
Mileage reimbursement is provided.
There's a mandatory onsite 90 day training.
The Network Float Practice Coordinator is responsible for scheduling functions in a floating capacity supporting the satellites. These functions may include, but are not limited to, providing customer service to patients, including check-in/check-out services, updating patient information, answering incoming calls and non-clinical patient questions. They may also assist with registration of new patients including the collection of demographic information and insurance information.
The Network Float Practice Coordinator provides administrative support to the satellites, which may include typing, filing, scheduling meetings and independently completing projects as assigned, such as producing reports, spreadsheets, presentations or other documents as needed.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
response to all inquiries.Responsible for patient check-in functions:Greets patients; arrive patient in Epic; print wristband and verify patient’s DOB on wristbandConfirms patient’s demographics (address/phone numbers etc.) and insurance informationReviews patient “alerts” in Epic and reconciles i.e.: patient contact information, Medicare Survey etc.Completes annual Registration Update if necessaryReview “type” of patient appointment and ensure necessary forms are completedResponsible for patient check-out functions:Reviews encounter form from the MD/RN for completeness and schedules all appointmentsPrints patient itinerary of next appointments and make sure that patient is comfortable with
all next steps.Provides general administrative support to the satellites and network operations leaders:Prepares documents and correspondence that may be highly confidential or politically sensitive in naturePlans and coordinates meetings and schedules, may coordinate conferences or other group meetings, participates in the coordination of department/program activities, plans and coordinates compliance-related actionsEnsures reports and other documents are prepared in a timely mannerProvides administrative support of Practice:Answers phones for unit, triages calls as necessary according to office proceduresServes as a liaison between patient/family/provider; resolve issues directly or ensures appropriate management of calls by othersRecognizes emergencies and responds appropriately using SOPs and critical thinking skillsProvides general disease or program specific information to callers/patients within the PC scope of knowledge and authorityOther duties as assigned. Qualifications High School Diploma required; BA/BS preferred.No experience required, 2 years of experience in a healthcare or office setting preferred. Knowledge of Institute policies and practices preferred
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Excellent written and oral communication skills, interacts and communicates effectively with others.Ability to treat customers/patients with dignity, compassion, and respect.Strong customer service skills and the ability to interact professionally with peers, leadership and external contacts.Demonstrates an ability to identify customer/patient needs and in a timely manner.Must possess the ability to maintain confidentiality and pay attention to detail.Knowledgeable of computer applications including Microsoft Office, Microsoft Outlook, and Excel. Knowledge of DFCI Epic, and host hospital EMRsExcellent ability to organize, prioritize and follow-throughDisplays teamwork/cooperation.Displays an understanding of how his/her job relates to the overall work processes and other functional areas.Displays ability to respond constructively to peer and supervisory suggestions and direction.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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