Description At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders. We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. We are looking for a Senior Program Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for Delivery Service Partners. As the team is relatively new, this role is a great opportunity to influence the overall DSP program, set processes and drive improvements. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced, ambiguous and dynamic business environment. Apply using English version of CV. Key job responsibilities • Manage multiple projects and tasks ensuring timelines are met, resource needs are understood • Effectively influence, negotiate, and communicate with internal partners and senior leadership • Create SOPs and drive process improvements • Developing new plans and roadmap to drive expansion • Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership • Cross functional coordination and alignment • Able to switch between supporting, leading and managing • Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. • Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development Basic Qualifications - Experience in managing projects - Experience managing stakeholders - Experience in working with a variety of organizations and management levels - Experience working in an ambiguous environment - Experience in improving processes - Experience in using excel - English speaker and writer - One or more additional languages among Spanish, French, German or Italian - Bachelor’s degree - Excellent verbal/written communication skills - Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations. Preferred Qualifications - Master degree / MBA - Experience in a transportation environment - Experience in operations, sales, business development or logistics - One of the following additional languages: German, Dutch, French, Arabic, Italian, Spanish - Strategy consulting or other general management experience - Account Management and/or negotiations experience - Strong project management skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines, and status reporting Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.