About the role:
As a Network Operations Center (NOC) Intern at TQL, you will be responsible for performing alert monitoring of various internal applications and systems. You will analyze system trend data to recognize and proactively prevent IT incidents for the organization. You will also assist in the development of alerting procedures and runbook for IT Incident Management.

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What’s in it for you:

\n\nPaid internship at $16.00\nPosition located in Cincinnati, OH\nAdvancement opportunities with aggressive and structured career paths\nTQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month\nAccess to the latest emerging technologies\nReimbursement for continuous education and technical training\nWe win wherever we go – Voted a 2019-2025 Computerworld Best Places to Work in IT\n\n

  

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What you’ll be doing:

\n\nMonitor and analyze alerts and logs from various key systems such as database, network infrastructure, SD-WAN and other in-house applications\nConduct initial triage of application events or incidents and determine proper escalation procedure\nAct as an Incident Commander for IT incident events and direct the lifecycle from start to resolution and perform root cause analysis\nManage an incident conference bridge to allow collaboration from Development and IT Infrastructure resources\nMaintain reporting and performance metrics around the IT department incident data\nLead a weekly discussion forum on remaining incident action items and root cause analysis\nRecommend modifications to alert monitoring tools and identify opportunities to improve overall Monitoring Center processes\nContinually review overall alerting and monitoring posture and suggest opportunities for further improvements\n\n

  

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What you need:

\n\nAssociate degree in Information Technology or Computer Science preferred\n1+ year of IT incident management experience\nUnderstanding of basic network infrastructure, desktop and server technologies and system monitoring tools such as SolarWinds, Datadog, and PRTG\nExperience with service desk ticketing systems such as JIRA\nExperience with ITSM/ ITOM modules within ServiceNow\nAbility to maintain and update written documentation for Network Operations Center (NOC) processes and procedures\n\n

  

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Where you’ll be: 4289 Ivy Pointe Blvd., Cincinnati, OH 45245