We are seeking a talented individual to join our NSI Operations Level 1 team at Marsh McLennan (MMC).

This role will be based in Cluj, Romania. Marsh McLennan has established its

EMEA Technology Hub in Cluj, reflecting our commitment to innovation and excellence. This hub is central to our digital strategy, addressing emerging challenges and enhancing service delivery through advanced technology solutions that empower our clients and promote sustainable growth.

As a Level 1 Support Senior Specialist, you will be responsible for providing technical escalation in a 7x24x365 Operations L1 team, leveraging various operations management tools. You will play a crucial role in increasing system stability and expanding the group's services in System Hosting, Network Operations, and Cyber Security Operations.

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We will count on you to:

Provide continuous and consistent management reporting on the status of issues, actions, and resolutions;

Manage severity 1 incident calls and report to appropriate management and teams;

Provide technical support for all systems and applications hosted in the Cloud, ensuring compliance with defined business service levels for Network, Server, and Cyber Security;

Maintain patching compliance to avoid risks of system outages or compromised data;

Communicate effectively with globally diverse audiences through oral and written communication;

Assist with operational and infrastructure-related projects for server, network, and cyber initiatives;

What you need to have:

Associate's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience;

2-5+ years of hands-on experience in a technical infrastructure operations/Cloud environment;

Technical experience in network support (Cisco, PaloAlto, Aruba, F5, etc.) and server OS support (Windows, Linux, Container Support);

Knowledge of ticketing systems and monitoring applications, with experience in Change Control Ticketing and Incident Reporting (ServiceNow experience a plus);

Availability for Shift : Wednesday through Saturday ( 10 hours) #4workingdaysweek

What makes you stand out:

Strong process development and service delivery principles;

Exceptional communication skills, both verbal and written;

Demonstrated ability to work in a large global company and/or complex IT environment;

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders;

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;

A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

Performance Bonus scheme;

Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that is standard working, flextime working, or working from home;

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.