A successful candidate will perform as a Network Operations Analyst as part of the 3-5 person Day Shift team supporting a 24/7/365 Network Operations and Security Center working on-site at Fort Belvoir, VA.
Responsibilities
Provide day to day monitoring and operations of customer IT networks and enterprise systems to ensure reliability and availability.
Monitor services on all local and wide area networks for optimum operability using a variety of network monitoring tools (e.g. SolarWinds), report outages, and initiate support.
Receives and prepares electronic notifications (E-mail and collaborative messaging) to the command and stakeholders on all unscheduled and scheduled (ASIs) network outages. Follows standard operating procedures to notify users of outages or changes to network and enterprise status.
Gathers information, tracks, logs and documents critical incidents occurring in daily operations using standard formats; provides updates until systems are fully restored.
Maintains and updates customer’s executive communications dashboard via SharePoint portal website.
Conduct daily briefings to INSCOM G6 leadership providing an Operations Status report summarizing data and information on the status of planned and on-going IT System operation activities. Uses professional acumen, exercises discretion and independent judgment with respect to matters of significance, when reporting findings and providing process change recommendations to senior leadership.
Monitors Email traffic, chat channels, logs, and phone calls.
Makes effective and timely decisions
Conducts and participate in daily shift change briefings to oncoming shift.
Work on a team of 3-5 and report directly to a shift lead
Qualifications
Current TOP SECRET clearance w/ SCI eligibility in DISS at time of application.
High School Diploma or GED
Comfortable with public speaking and/or military briefings; able to speak clear and concise.
Basic customer service skills
Ability to communicate clearly, both orally and in writing
Have attention to detail
Experience using Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Teams).
Ability to work weekdays, weekends, and holidays .
Ability to travel up to seven (7) days at a time (in rare cases).
Desired Qualifications:
DoD 8570 IAT Level I or II certification (CompTIA A+, Network +, Security +, etc)
Experience working in a network operations center (NOC) environment.
Previous military environment experience, specifically Army or joint-service
Previous intelligence community (IC) experience
Experience working with government/military VIPs
Experience conducting briefings to senior level executives or VIPs.
Experience using Ticketing Systems (Remedy, SCSM, Service Now, Etc.).
Experience using Microsoft SharePoint websites and related products.
Knowledge of Internet, computers, routers, switches, firewall, etc.
Job ID
2024-14478
Work Type
On-Site
Company Description
Work Where it Matters
Akima Systems Engineering (ASE), an Akima company, is not just another federal system support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders , ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers , ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.
As an ASE employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).