Network Operations Technician to join their NOC team in a 2nd shift capacity. They will be joining a few other technicians on the team and will be taking escalation calls from the service desk and also working with the NOC Engineers. There may be different shifts needed to be worked during training, until the consultant is available to work by themselves. Key tasks will be, but are not limited to: • Assists in monitoring all supported platforms in accordance with established routines. • Responsible for ensuring stable operating environments and attaining maximum utilization of system facilities. • Operates and monitors console systems and peripheral equipment such as printers and disk devices. • Conducts routine (Operationalized) technical procedures, adding and running ad hoc jobs in the Enterprise Job Scheduler, user administration, participates in disaster recovery exercises, conduct code promotes, etc. • Take first-level support calls to assist Service Desk. • Maintains documentation. They will be working with escalations from the service desk team & have severity levels of the issues. They are below. Severity 1 – Immediate escalation to on call. Severity 2 – Ops action required based on procedure referenced in the alert. If we are able to resolve a call is usually not necessary, but follow the referenced doc. If we are unable to resolve it, it becomes a Severity 1, it is escalated to the on call. Severity 3 –Ops action required based on procedure referenced in the alert. A call is NOT place regardless of the outcome of our actions. Severity 4 – Ticket, no other escalation Skills Windows 10, Job scheduling, Mainframe, Operation support, Active directory, noc center, help desk technical support, control m, batch processing, escalation calls, servicenow, o365, azure, virtual machine, solarwinds Top Skills Details Windows 10,Job scheduling,Mainframe,Operation support,Active directory,noc center Additional Skills & Qualifications Some key technologies that the Manager is looking for the candidates to have familiarity/knowledge/experience with are below. Microsoft - Azure - O365 - Server 2008-current Z/os mainframe Control-m for automation/scheduling Savyint Okta RSA VMWare Horizon ServiceNow Solarwinds Splunk Dynatrace Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in West Bend,WI. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.