About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Hourly: $22.60 - $26.70 (Amount based on relevant experience, skills, and competencies.) At Commerce Bank, innovation and creativity are the driving forces behind our IT team's success. We are catalysts of transformation who power applications, secure networks, and implement cutting-edge initiatives that propel our business units forward. The banking industry's rapid evolution provides us with an exciting opportunity to continuously learn, grow, and harness new technologies that elevate the experience for our customers. What sets Commerce Bank apart is our company culture and leadership, areas in which we continually invest. This commitment fosters innovation, enhances customer and employee experiences, while reinforcing our belief that our diverse team is our greatest competitive advantage. We actively seek candidates who share our passion for technology and bring fresh perspectives to the table. A diversity of backgrounds, experiences, and viewpoints allows us to develop truly innovative solutions that meet the evolving needs of our banking community. Join us in shaping the future of banking technology. At Commerce Bank IT, you'll find a culture of equity, belonging, and endless opportunities to make a lasting impact. Help us drive innovation that raises the bar for our industry. About This Job The main purpose of this job is to protect the integrity of the Commerce Bank's Data Center and Network Production Environments and serve as an onsite authority for the data center environment in non-prime hours. Work Schedule (3rd Shift): Thursday 1:00 am to 7:30 am Thursday evening 7:00 pm through Friday 7:00 am Friday evening 7:00 pm through Saturday morning 7:30 am Saturday evening 7:00 pm to Sunday Morning 7:30 am Essential Functions + Utilize operational dashboard products to generate problem alerts and escalate issues as requested + Monitor production jobs for completion + Participate in recovery tests by performing documented recovery steps + Generate daily reporting as assigned. Participate in the daily turnover report, reviewing any issues that occurred during the shift with the incoming Network Specialists + Ensure appropriate escalation and documentation of Severity 1 incidents and notify the pre-defined list of IT Managers and support personnel + Ensure tickets assigned to the Data Center Operations and Network Operations workgroups are worked in a correct and timely manner + Communicate service outages via Alert Media and Teams + Review and ensure accurate, updated procedures and documentation + Evaluate and approve or facilitate the approvals of emergency change controls, serving as the authority for implementing emergency changes + Perform other duties as assigned Knowledge, Skills & Abilities Required + Intermediate knowledge of ticketing software, monitoring tools, networks, TCP/IP, firewalls, Windows, AIX, or equivalent skills + Intermediate knowledge of banking business processes with emphasis on critical applications and how they inter-relate + Knowledge of job scheduling software preferred + Ability to proactively respond to problems discovered while monitoring the environment and remain dependable + Strong analytical abilities + Strong customer service skills + Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities + Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills + Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values + Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook Education & Experience + High School Diploma or equivalent combination of education and experience required. Associate’s degree preferred. + 4+ years related experience and/or training in a large-scale Data Center with multiple platforms required + Relevant certifications such as: A+, Net+, Calix E5, CompTIA A+ preferred + Preferred knowledge of the following area(s): MVS, JES2, ,, SDSF, JAVA, Qbasic, SQL(Oracle 8i), TSO, HTML, , platforms, Citrix , CCNA, JNCIA-JUNOS, VCTA-NV, Microsoft Fundamentals Knowledge of monitoring software such as Nagios ,and Tivoli or equivalent **Must be eligible to work in the US without sponsorship ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Network Ops Specialist II job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $22.60 to $26.70 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more. Location: 922 Walnut, Kansas City, Missouri 64106 Time Type: Full time Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team. Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team) Want to be notified of positions that fit your preferences? Follow these easy steps: + Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner + Sign-up up for Job Alerts + We’ll contact you about positions that match your skills and interests Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.