Join our dynamic team and make a significant impact in the world of FX Payments. Apply today to drive service excellence and innovation!

Job Summary:
As a Network Performance Manager in the Network Management team, you will ensure service delivery aligns with expectations, managing provider service failures and enhancements. You will report to the Global Head of Network Performance Management.

Job Responsibilities:

Improve agent performance and service delivery for FX Payments. Build networks with external providers and internal partners to drive change. Design and implement service agreements to meet operational standards. Investigate and resolve escalated service issues. Conduct service reviews and deliver high-quality reports. Use data analysis to enhance agent performance. Manage incident and crisis situations, ensuring resolution and remediation. Participate in regional and global projects with agent banks and FMIs.

Required Qualifications, Capabilities, and Skills:

Expertise in cash-related products within FX Payments. Understanding of industry and market impacts on agent banks. Strong team player with risk management and compliance skills. Ability to build relationships with business partners and agent banks. Excellent communication, negotiation, and problem-solving skills. Effective project management and process enhancement abilities. Motivated self-starter with quick learning capabilities.

Preferred Qualifications, Capabilities, and Skills:

Experience in leading cross-functional teams. Familiarity with global financial markets and infrastructures. Proven track record in driving service improvements. Strong analytical and strategic thinking skills.