**Education Qualifications** Bachelor's Degree Information Technology required or Bachelor's Degree Engineering required **Work Experience** A minimum of 3 years' progressive experience in a related field required **Other Work Experience** + 1 year direct work experience in a project management capacity. + 3+ years hands-on experience configuring and troubleshooting issues on a Cisco network. + Experience at working both independently and in a team-oriented, collaborative environment is essential with the ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. **Travel Requirements** None **Knowledge, Skills, and Abilities** + Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions. + Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards. + Identifies documentation needs and develops technical reference documentation in accordance with standards and styles. + Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate. + Serves in a "player coach" role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems. + Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends. + Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly. + Ability to read engineering drawings such as rack elevations and cable run list schematics, detailing all connections (Example: power, data networking and storage) + Knowledge of industry standards and best practices for structured cabling systems using various cable types + Knowledge of data center electrical requirements and conversions (i.e. Kilowatts, Amps, phases, UPS, etc.) + Familiarity with design fundamentals, and initial setup and configuration tasks associated with the build-out of VMware vSphere solutions. + Understanding of server platforms + Proficient understanding of hardware platforms, such as HP Blade chassis, and HP standalone servers, Cisco UCS B and C series, Cisco WAVE and WAS. + Familiarity with Local and Wide Area Networks and Data Communications + Solid understanding of current data center and network technologies that are commonly running as part of the IT infrastructure for Fortune 500 companies. + Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment + Familiarity with Cisco Unified Communication Manager based on department needs - configuration, installation and troubleshooting (CUCM, CTS Manager, Interoperability, MCU, Device registrations, SIP and H.323). + This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department. **Licenses and Certifications** CCNP - Cisco Certified Network Professional preferred **Physical Demands** + Sitting: Frequently + Standing: Constantly + Walking: Frequently + Stooping, kneeling, crouching: Frequently + Reaching 30" to 72": Constantly + Eye/hand coordination: Constantly + Lifting (up to 50lbs): Frequently + Lifting Overhead: Occasionally + Carrying: Frequently + Twisting/Turning: Frequently + Fine Motor Coordination (keying, labeling): Occasionally + Fine Motor Coordination (pinch, tool use, stripping wire): Frequently + Fine Motor Coordination (pick & place small parts): Constantly + Gripping/Grasping: Frequently + Climb (more than 2 steps): Occasionally **Working Environment** + Work near moving machinery: Constant + Fumes or airborne particles: Frequent + Toxic or caustic chemicals: Frequent + Risk of electrical shock: Frequent + Extremes: heat (non-weather): Occasional **Is this role an individual contributor or does it have direct reports?** Individual Contributor **Level of Autonomy** Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.Diversity, Equity, and Inclusion are more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT! **Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.** Equal Opportunity Employer Minorities/Women/Veterans/Individuals with disabilities The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: + Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program + Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement + Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement + Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities \#LI-KH1 #LI-Onsite WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.