The Network Project Manager (NPM) will be responsible to support cross-regional initiatives impacting the Cigna Healthcare International Network team. The NPM works across multiple internal departments to provide administrative and analytical project management discipline in relation to provider contracting and engagement for Cigna Healthcare International.

This role will support the development and implementation of key projects related to Network governance and capability development, including management of Network-wide balanced scorecards; coordinating and driving Intake work for Information Technology priorities; contractual templates, terms, and management system; engagement tools and cross-departmental strategic agenda management with key providers; and Network strategic priorities.

ABOUT US: 

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health. 

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change” 

Reports to: Head of Global Network Strategy

DUTIES AND RESPONSIBILITIES

Refines and maintains balance scorecard and regular Network reporting

Manages user-friendly project management tools to track various Network initiatives and supporting management of key deliverables and interdependencies

Coordinates and drives Intake work across Network team for Information Technology prioritization

Works with Network team to inventory, categorize, and manage database of billing system requirements globally to inform affordability targets

Manages multi-team projects identified by Network Senior Leadership Team impacting providers in collaboration with the Provider Services Organization (PSO) and Clinical functions

Develops and manages user-friendly tools for file storage (existing SharePoint sites and email inboxes) and management across all Network functions

Creates and manages regular updates to presentations articulating Network capabilities and strategies for internal stakeholders (e.g., Clinical, PSO, and Commercial and Client teams) and for providers

Works with Head of Global Network Strategy to support contractual templates, terms, and contract management system project work and maintenance

Supports Provider Segmentation & Directional Care Manager with templates, engagement tools, and operations with cross-departmental strategic project work with key providers (broadly and as connected to directional care work)

Works with Network team to maintain an activity calendar/database that stores key dates to ensure contractual targets are fulfilled

Supports data analysis and maintenance of City Strategy playbooks

Develops and delivers communications to providers

Works with Head of Global Network Strategy to implement standard operating procedures, updated training guides, and talent development tools

Other duties as assigned

ROLE REQUIREMENTS

A degree-level education in business, finance, project management, healthcare management, or related field is required

Formal qualification in project management (e.g., PRINCE2 practitioner) or equivalent experience of running projects is highly preferred

Consulting experience is desirable but not required

Experience working with international healthcare systems and insurance strongly desired

Proven analytical skills, organization, and delivery is required

A capacity to learn quickly and offer innovative thinking to realize solutions is required

PERSONAL COMPETENCIES REQUIRED

Must be able to work in a fast-paced, fluid environment

Demonstrable analytical ability, as well as problem-solving abilities

Ability to organize and manage complex initiatives

Strong interpersonal, verbal, written, and presentation communication skills

Energetic and enthusiastic team-player

Ability to speak and write in languages other than English is a value add but not preferred/required

Demonstrable experience of collaborating and managing projects with remote teams in a complex, matrixed organization is required

Excellent database management skills

Comfortable working in a fast-paced environment with shifting priorities

ENVIRONMENT

The demanding nature of the role will require the individual to work under pressure and deliver against tight deadlines.

Working hours are predominantly 9am-5pm (depending on the candidate’s place of residence) but flexibility will be required to manage project work with teams working across multiple time zones.

Willing to travel internationally (up to 10%)

REGULATORY OBLIGATIONS (to be in all job descriptions)

Some roles are included in the Senior Managers and Certification Regime (SM&CR), the basic principle of the Senior Managers Regime is that of responsibility and accountability. A senior manager must take responsibility for the activities under their control to:

Encourage a culture of all colleagues at all levels taking personal responsibility for their actions

Make sure colleagues clearly understand and can demonstrate where responsibility lies

Improve conduct at all levels

Regulatory Obligations

Discharge Certification Function and Management Responsibilities in accordance with all applicable regulatory requirements, including the Individual Conduct Rules of the Financial Conduct Authority and, where applicable, the Prudential Regulation Authority.

Ensure areas for which this role has responsibility are adequately monitored and controlled.

Ensure that where responsibilities are delegated, the following safeguards are in place:

People are capable of taking on delegated activities,

People are informed of the extent and limits of delegated responsibilities, ensuring this has been appropriately documented,

Supervise and monitor the people to whom responsibility has been delegated, maintaining a suitable level of understanding of the activity delegated.

Fulfilment of PRA/FCA requirements in respect of the Senior Managers and Certification Regime, including ongoing compliance with fitness and propriety obligations.

Be open and transparent with all relevant governance committees, including the Board, ensuring they are adequately apprised of all significant matters about which they should be made aware.

Accountable for the management of risks inherent in functional area of responsibility and for implementing risk management systems and controls that provide a suitable operational environment to support the delivery of strategic objectives.

To ensure the principle of Treating Customers Fairly and related customer outcomes are embedded within the business and adhered to by the functional area of responsibility.

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WHAT WE OFFER: 

Permanent contract. 

Multicultural working environment with Hybrid working. 

Enjoy working from the comfort of your home 3 days per week and 2 days in the office

Social Benefits. 

Private Medical Insurance. 

Educational Development Program. 

What we are looking for 

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.  

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today! 

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.