Description of Responsibilities

•Configures internal-office server, PC, network, telephony hardware, and software for customers.

•Performs on-site installation of server, PC, network, telephony hardware, and software forcustomers.

•Performs troubleshooting for remote & on-site server, PC, network, telephony hardware, andsoftware for customers.

•Provides supports of server, PC, network, telephony hardware, and software administration tocustomers.

•Performs installation and troubleshooting at site. (Required business trip.)

•Composes and issues work records and project records of installation and configuration for eachcustomer.

•Reports and archives actual solution and countermeasure of troubleshooting for future reference.

•Reports the status of each project and troubleshooting progress to your team/project leader.

•Performs product research and market trend analysis as requested by your team leader.

•Drafts proposal and/or quotation for customers as requested by your team leader.

•Controls projects, vendors and sub-contractors for delivery and completion of projects on time.

< Technical Qualifications >

Maintains the following latest standards of technologies to provide appropriate IT-solutions which meets the customer’s requirement.

•Microsoft, Citirx, VMware and other major software vendor's product.

•Cisco, Fortinet, Palo Alto and other major network vendor's devices.

Unix/Linux, Windows server operation and maintenance.

•Security software and solutions for servers and PCs.

•Local and Wide Area Network technologies.

•Virtualization and storage technologies.