Description We are in need of a Tier III Sr. Systems Analyst in the San Antonio area. Reporting to the Infrastructure Design Manager, this key role is responsible for aligning with the business integration and technical execution of initiatives and projects. The Tier III Systems Senior Analyst is accountable for working with business units, project teams and internal/external stakeholders to determine the best manner to implement technical requirements and solutions while focusing on craftsmanship and high availability. Provides knowledge and expertise in a broad spectrum of technologies including servers, storage, backup systems, networking, and security at a Tier 3 level. Serves as an escalation point for technical issues related to new initiatives and to the operational infrastructure already in place as required. The Tier III Systems Senior Analyst provides subject matter expertise or escalation opportunities to the Infrastructure Design Tier III Team, as well as work effort leadership and craftsmanship review. This work level is about being accountable for analyzing each situation before determining the appropriate response. Each situation requires analysis of cause and effect to determine the best response. This is about diagnosing why a condition exists in order to fully remediate the root issue. The nature of the work is a bout accumulating data from which to draw conclusions using a multi-factor model. Some judgment regarding optimum multi-variable outcome is necessary. It is about effective work coordination, collective improvement and efficiency to improve current processes. Administration of systems comprises all functions of the infrastructure required to ensure continuous operation and availability of systems; while also coordinating outsourced projects and resources, disaster recovery and business continuity activities. The organizational functional aspects of the Tier III Systems Senior Analyst span of control is working closely as part of a team comprised of infrastructure staff to improve established processes, meeting or exceeding agreed upon service levels, and delivering a high level of customer satisfaction. The Tier III Systems Senior Analyst will deliver Tier 3 support to meet the networking, server, database, and applications needs of the Enterprise while ensuring a commensurate level of work from his team members. Requirements Work Experience Required: • 7 or more years’ experience in a technically diverse support environment; • 5 or more years’ experience supporting three or more of the following technical disciplines at an enterprise level: virtual environments, network storage, cisco networking, security, telephony, SQL, server level system administration. • 2 or more years of related IT Management/Supervisory experience of three or more staff. • Experience working with 3rd party vendor support. Preferred • Experience with SDWAN, Enterprise WIFI, ITMs and Cloud Technologies Education Required • Bachelor’s degree in Computer Science, Information Systems or related field of study and minimum 7 years IT Experience, OR 12 years equivalent experience and knowledge. Licenses & Certifications Required • A minimum of 1 of the below certificates or equivalent o CCNP o CCDA o MCSE (Cloud Platform & Infrastructure or Data Management & Analytics) o VCP-DV (VCP-DT Preferred) o Citrix SD-WAN Certified Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .