LOCATION: Bulverde, Texas HOURS: Typical hours are Monday through Friday, 8:30am-5:30pm, but availability to work nontraditional or weekend hours as needed is required. PRIMARY RESPONSIBILITIES Maintain and support infrastructures in a data center and corporate environments. + Assist in management of network equipment, security equipment, and servers. + Troubleshoot network, firewall, and infrastructure issues, assist Support Engineers in troubleshooting issues. + Analyze logs and alerts from security, network, and server devices. + Work with engineers to deploy equipment, including racking, stacking, and cabling. + Scripting and automating processes using scripting languages + Maintain documentation of procedures and inventory of assets. + Identify processes and capabilities that can be streamlined and automated. + Communicate effectively to help bridge stakeholder and development requirements. + Work directly on production-level environments in a fast-paced, results-oriented organization with a rapid time to market. + Perform other duties as needed Requirements QUALIFICATIONS + Experience upgrading and troubleshooting desktop and server operating systems + Experience reviewing logs such as firewall logs, traffic logs, or system logs + Experience with scripting languages such as Python and Bash + Familiarity with network concepts such as subnetting, routing, and switching + Familiarity with security processes and procedures + Familiarity with SNMP, SMTP, DNS, NTP, TLS/SSL, RDP, LDAP STRONGLY PREFERRED + One or more years of experience in managing firewalls, networks, or servers + CompTIA Network+, Security + + Experience with DevOps and Software Risk Evaluation (SRE) methodologies + Experience with network monitoring software such as Splunk, Nagios, or SolarWinds + Demonstrated track record meeting and exceeding SLA requirements. Benefits + Health, dental, vision, life, and short/long-term disability insurance + Paid vacation, holidays, and sick leave + Competitive compensation and opportunities for advancement + Retirement plan with employer contribution match + Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals + One of San Antonio’s “Best Places to Work” for nine consecutive years