Req #: 240820 Department: UW INFORMATION TECHNOLOGY Appointing Department Web Address: https://itconnect.uw.edu/uwit Posting Date: 11/05/2024 Closing Info: Open Until Filled Salary: $6,608-$8,588 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119\_a11y.pdf) As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UW Information Technology (UW-IT) is the central IT organization for the University of Washington, collaborating with partners across the University community to advance teaching, learning, innovation and discovery. UW-IT delivers critical IT services and support to all three campuses, UW medical centers and global research operations. Innovation and discovery are at the heart of what UW-IT does and drive the work in advancing the University of Washington’s role and mission. The Infrastructure Division (INF) designs, implements and supports the essential IT infrastructure services and technologies that are indispensable to carrying out the University’s mission. They include the University’s wired and wireless networks, telecommunications services, computing and storage services, infrastructure tools and service delivery platforms. The division is also a trusted partner, delivering expertise and critical IT infrastructure to the UW’s extended community and regional partners, including the UW Medicine system, the WA state K-20 Education Network, and the Pacific Northwest Gigapop (PNWGP) and its high-speed research networks enabling regional and international connectivity. Among the division’s key goals are providing robust, reliable, secure, cost-effective, scalable, and accessible services. The Network Specialist is responsible for network installation and maintenance activities of over 10,000 network devices for the University, UW Medicine, Pacific Northwest Gigapop, Datacenters, and the state K-20 Education network. Activities include activating network/phone ports, installing switches, wireless access points, routers, firewalls, UPSs relating to all telecommunication network services for voice, data, and video. This position also provides support for infrastructure design and coordination with various UW departments. Core competencies for this role Building Relationships + Shows respect for all team members + Ensures team roles and responsibilities are clearly defined and understood + Recognizes different points of view, brings them out into the open, and builds on areas of agreement + Fosters open dialogue + Encourages team members to exchange ideas + Supports and celebrates team accomplishments + Work together as a team + Develops, maintains, and strengthens partnerships with others inside or outside of the organization who can provide information, assistance, and supportCommunicating + Uses appropriate interpersonal styles to guide and persuade individuals and groups + Distills ideas into focused messages that inspire support for action from others + Expresses oneself clearly when making presentations, offering recommendations, or through written materials + Listens to and solicits information and ideas + Conveys information upwardsNavigating Change + Accepts role as a change agent and acts as a champion for change + Helps people to develop a clear understanding of what they will need to do differently, as a result of changes in the organization + Manages ambiguity and transitions by providing needed support, resources, and a positive perspective + Communicates through change + Influences and engages employees in imagining, implementing, and accepting needed changes + Works to eliminate fear and helps individuals and groups manage the anxiety associated with significant changeValue DEI + Demonstrates the University of Washington’s commitment to hiring a diverse staff + Creates a culture of inclusion in which differences are celebrated and everyone is valued, respected, and able to reach their full potential + Demonstrates and informs staff on the importance of building connections by participating in groups/activities such as Affinity groups, DEI events, and Professional & Organizational Development (POD) and other training opportunities + Provides opportunities, tools, support, and/or time as needed for learning and development for all staff equitably + Educates and holds employees accountable for understanding their role in a healthy work environment that recognizes and values differences + Holds self and staff accountable for inappropriate comments, unwanted behaviors, or creating an offensive work environment **REQUIREMENTS:** + Bachelor’s Degree in Computer Science, Telecommunications, Voice & Data Networking, Computer Science, or related field. or related field or experience. + Two years of experience with basic digital telephony concepts; experience troubleshooting digital switching and/or digital transport problems. + Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network-related problems. + Experience with service coordination and problem resolution in a communications network environment. + Working knowledge of Ethernet link layer protocols, standards, and practices for both LAN wiring and campus plants. + Experience working with customers to troubleshoot connectivity problems. + Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network-related problems. + Working knowledge of databases and spreadsheet applications (such as Access, Microsoft Word, Excel, and Google Sheets). + Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities. + Ability to work with minimum supervision, both independently and as part of a team. **DESIRED:** + Experience working with Junos OS and Aruba Airwave. + A Cisco Certified Network Associate(CCNA) or equivalent + Experience in a research university or other academic institution. + Outstanding customer service skills. **CONDITIONS OF EMPLOYMENT** Must be comfortable working in confined areas and communications closets.Must be comfortable working in health care environments and complying with a health care facility safety requirements as required.Must be willing to work in University Medical Centers and meet minimum qualifications for working at such centers, which may include tuberculosis (TB) testing and being current on all vaccinations.Must be experienced with working in construction environments and their safety requirements.Must be able to lift heavy equipment (minimum 40lbs) with proper lifting techniques on a daily basis.Must be able to work onsite 100%Must be willing to adjust core work schedule.This is an essential position and is required to report to work when UW suspends operations.Must be available for potential off-shift schedules.Must be available to participate in after-hours on-call rotation.Must be able to operate a state vehicle on a daily basis, which requires a current driver’s license that is valid for use in the State of Washington. It may, on occasion, be necessary to perform duties assigned to this person outside of normal business hours. It may also be necessary to travel on weekends in the performance of said assigned duties. **Application Process:** The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.