Description We believe it is the optimal mix of talent, experience, passion, and creativity that sets an engineering firm apart from its competition. The successes experienced by our clients through their projects have proven that we can bring any thought, vision, or daydream to fruition. IT Department strives to provide high-quality technology-based services to meet those needs and challenges. Objectives of this role We are looking for candidates who have a passion for IT Technical Support. In this role, you will be responsible for: • Provide technical support to end-users in a professional manner over the phone, remotely, or in person for a network environment with 200+ users. • Assist the help desk and other teams with troubleshooting to identify root causes and provide technical support when needed. • Resolve technical issues following standard practice and company-approved protocols. • Assist and collaborate on IT projects and deployments. • Travel to field offices occasionally for projects and specific support. • Willingness to work nights and weekends to support off-hours migration events of mission-critical systems. • Perform server administration tasks (e.g., user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly. • Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments. Required Skills and Qualifications • Experience working with Microsoft Active Directory Services, DNS, DHCP, TCP/IP, Group Policies. • Experience working in a hybrid network environment leveraging on-premises such as Windows 2012/2016/2019.and cloud environments such as Microsoft Azure AD, Exchange 365, Microsoft Intune. • Strong knowledge of Windows 10 & 11, and Microsoft O365 Suites. • Experience with laptops, desktops and servers’ configuration, deployment, troubleshooting, and monitoring. • Experience with network security, firewalls, VPNs, and endpoint protection solutions. • Experience with network-deployed printers and large-format plotters. • Experience supporting end users in a professional business environment. • Experience with deployment automation via scripting. • Strong knowledge of Microsoft Teams, Zoom, and Cisco Webex. • Experience with wireless systems such as Aruba or Cisco Meraki. • Experience with MFA systems • Experience with cloud-based ticketing systems Additional Preferred Skills: • Experience with Mimecast for email security and management. • Experience with Barracuda Email Protection solutions. • Experience with Cisco Duo for multi-factor authentication. • Experience with Microsoft Authenticator for identity verification. • Experience with Microsoft Intune for device management and security. • Experience with SolarWinds for network monitoring and management. • Experience with SolarWinds for network monitoring and management. • Experience with XDR (Extended Detection and Response) clients for advanced threat detection and response. • Experience with RDP, Dameware, Quick Assist. • Knowledge of PDQ Deploy, SCCM, Windows GP, Acronis. Pay and Benefits The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Woodcliff Lake,NJ. Application Deadline This position is anticipated to close on Mar 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.