Network Support Specialist II - ITS-Ops-VoiceSrvs **Galveston, Texas, United States** **New** Information Technology UTMB Health Requisition # 2500418 **Minimum Qualifications:** Associate's degree or equivalent in related field and two years related experience. **Preferred Qualifications:** + Minimum of 6 months experience + Experience troubleshooting: ability to define problems, collect data, establish facts, and draw valid conclusions. + Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required. + Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, POTS, PRI, cross connects and potential IDF/MDF tasks + Knowledge of wiring color code and fabrication of data cabling. + Must be able to frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds with assistance. + Must possess a valid driver's license. The willingness and ability to travel to various customer sites daily + Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts. **Job Summary:** To provide hardware/software support and the technical skills required to administer, design, modify and maintain a network configuration at the department/school level. **Job Duties:** + Responsible for overall service of UTMB telecom products at assigned customer sites + Prioritizing and planning of assigned service calls (tickets) + Communicating updates associated with assigned service calls + Escalating problems when appropriate + Interacting in a professional manner with customers to foster positive relationships + Replacing telephony hardware, basic maintenance practices + Perform hardware or cable relocations + Mounting telecom gateways, installing telephony hardware. + Providing dial tone to FAX machines and other analog devices + Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting telecom engineers with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures. + Handle special projects as assigned by the Voice Operations Manager or Customer Service lead. + Scheduled and/or unscheduled overtime work and callouts are to be expected. **Knowledge/Skills/Abilities:** + Motivated self-starter that requires little to no supervision + Excellent customer service skills + Communication skills both verbal and written + Works well in a team-oriented environment as well as works independently when required + Highly organized with an emphasis on detail + Experience: Minimum 6 months experience **Salary Range:** Actual salary commensurate with experience. **Work Schedule:** On-site, Monday through Friday, 8am to 5pm, and as needed on occasion. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation