Pittsburgh, PA, 15222, USA
2 days ago
Network Support Technician
The Network Support Technician role is responsible for providing technical support to new and existing Honeywell Voice Solutions partners and customers. An advanced understanding of networking fundamentals and protocols (e.g. TCP/IP, FTP, DHCP, Telnet, etc.) and familiarity with wireless networking is crucial. Ability to troubleshoot routine and non-routine network performance issues at all 7 layers of the OSI model will help with your success. Exceptional performance in this role has a history of career advancement opportunities within technical support, services, or other departments within Honeywell. Key Responsibilities + Will be supporting the Pittsburgh office providing prompt and courteous Tier 2 technical support with a focus on high quality, accuracy, responsiveness, and customer satisfaction. + Troubleshoots and supports wireless connectivity within a variety of environments, such as distribution centers, warehouses, and retail. + Provide consultation for solution upgrades as well as occasionally performing upgrade services. + Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality. + Analyze and clarify customer queries through troubleshooting, researching, and recreating of issues. + Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and determining the appropriate solution or next steps. + Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment. + Travel to customer sites, as needed, up to 10%. BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here YOU MUST HAVE + High School Diploma/GED. + Minimum of 2+ years in a technical role, experience as a Network Analyst/Network Engineer or equivalent knowledge. WE VALUE + Associate degree in Information Technology, Computer Science, or related field. + Hands-on experience in object-oriented programming, ideally Java and/or Python. + Troubleshoot software application issues at a code level, by stepping through the application logic for programs mostly written with Java, Python, C#, proprietary Vocollect TaskBuilder, and transact SQL stored procedures. + Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology. + Develop and test small software fixes and features to meet customer requirements. + Provide basic level development assistance to voice solution developers. + Knowledge of relational database management systems (Microsoft SQL and Oracle) and structured query language (SQL). + Knowledge of both client and server operating systems (Windows & Linux). ABOUT HONEYWELL Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. Learn more about Honeywell: click here THE BUSINESS UNIT Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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