Detailed Description We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service. Roles and Responsibilities: + Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment. + Support the setup and configuration of software applications and operating systems. + Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed. + Conduct hardware replacements and upgrades as required. + Document all actions in accordance with standard company policies and procedures + Provide hands-on assistance with network cabling, patching, and connectivity issues. + Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities. + Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary. + Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues + Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices Additional Duties: + Additional duties as assigned Skills and Experience: + Proven ability to troubleshoot and resolve technical issues + Ability to react quickly and professionally in stressful situations + Superior multitasking skills in stressful situations + An attitude that puts a sense of urgency around restoring client services + ITIL Foundations considered an asset + Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement + Must perform well in high-energy, dynamic, and team-oriented environments + Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization + Must possess effective verbal and written communication skills + High degree of initiative, mature judgment, and discretion + Client experience focused + Ability to lift up to 75 lbs. + Clean driving record and ability to pass background checks Minimum Qualifications/Technical and Educational Requirements: + High school diploma or equivalent; Associate degree in Information Technology or related field preferred. + Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred. + Strong understanding of computer hardware, networking principles, and IT infrastructure. + Excellent problem-solving skills and attention to detail. + Ability to work independently and collaboratively in a team environment. + Strong communication and interpersonal skills. #ZR