Description • Implement, monitor, and administer solutions relating to the College’s network infrastructure, server infrastructure, and cloud-based infrastructure. • Technically document system implementations and the resolution of technical issues to ensure knowledge sharing and continuity. • Request, prepare, and evaluate solutions and proposals from vendors, making informed recommendations to management. • Assist in the development of technology related RFPs, ensuring alignment with the College's strategic goals. • Manage user accounts in Active Directory and Office 365, providing support to users as necessary. • Analyze system vulnerability assessments and patch/update the systems to ensure compliance with security requirements. • Maintain confidentiality of system, staff, and student information encountered during the performance of duties. • Assist in the development and maintenance of network security policies and procedures in accordance with local, state, and federal regulations and the College’s guidelines. • Manage and support the RingCentral VOIP system, ensuring optimal performance and user satisfaction. • Coordinate with the Managed Service Provider (MSP) for Network Operations Center (NOC) activities, ensuring smooth communication and operational efficiency. • Collaborate with the Security Operations Center (SOC) for remediation and patching of vulnerabilities, facilitating prompt action on security issues. • Lead and support the migration from the current VOIP system to a Teams calling system, ensuring a seamless transition for all users. • Perform other duties as assigned by the Chief Information Officer, Director of IT Operations, and Manager of Network Operations. • Collaborate with academic departments to integrate technology into the classroom, supporting faculty and students in technology use. • Participate in training sessions for staff and students on best practices for technology use and cybersecurity awareness. Top Skills Details Debugging, Collaboration Additional Skills & Qualifications • Bachelor’s degree in a related field; or equivalent years of working experience. • Proficiency in Microsoft’s Operating Systems and Active Directory Services. • Knowledge of Office 365 Products and Services. • Familiarity with enterprise level AntiVirus solutions and cybersecurity protocols. • Understanding of TCP/IP protocols: SSL, SMTP, SSH, DNS, DHCP, SFTP. • Working knowledge of Linux/Unix operating systems, server virtualization, and network attached storage. • Excellent written, oral, and interpersonal communication skills, including the ability to professionally interface with faculty, administration, students, and staff in a diverse work environment. • Strong problem solving skills and the ability to troubleshoot complex issues efficiently. • Time management and multitasking skills, with an emphasis on prioritizing tasks effectively. • Flexibility to work evenings and/or weekends in response to the needs of the systems being supported, as well as availability via phone if assistance is needed at off-peak hours. Complementary Skills: • Familiarity with cloud services such as AWS or Azure. • Experience with network monitoring tools and methodologies. • Basic understanding of database management and administration. • Knowledge of ITIL or similar frameworks for IT service management. • Ability to mentor and provide guidance to junior IT staff or interns. • Strong customer service orientation, with a focus on user experience and satisfaction. • Enthusiasm for professional development and staying updated with emerging technologies. • Experience managing VOIP systems, preferably RingCentral. • Familiarity with managed service provider operations and collaboration. • Understanding of security incident response protocols and vulnerability remediation. • Proven experience in migrating from traditional VOIP systems to Microsoft Teams calling. Pay and Benefits The pay range for this position is $40.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Brooklyn,NY. Application Deadline This position is anticipated to close on Feb 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.