Job Title: Network Technician Job Description We are seeking a dedicated Network Technician to join our team. Our company specializes in developing advanced medical imaging software, particularly brain mapping software, which is utilized by prestigious hospitals. This role focuses on providing exceptional product support to our customers, ensuring smooth installation and troubleshooting of our software, as well as assisting internal employees with IT-related issues. Responsibilities + Assist customers with the installation and repair of medical imaging software. + Help internal employees with IT issues related to network connectivity, internet access, security, and email/domain maintenance. + Coordinate with ISPs and other IT vendors to resolve connectivity issues. + Act as a liaison between internal product development staff and external customers, including hospitals and their employees. + Communicate with customers to troubleshoot and resolve issues related to software installation, upgrades, and general support. + Work remotely and on-site with customers to complete software installation and site IT configuration. + Troubleshoot customer issues related to IT functions of the product line, including connectivity, performance, security, and data integrity. + Support corporate IT functions, including network connectivity, internet access, security, and email/domain maintenance. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.