BRMi is seeking a Network Technician to provide 24x7 technical support and monitor our customer's enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.
**Full-time onsite in Vienna, VA**
positions available: 2 positions for day shift (0600am ET to 1800 pm ET) and 2 positions night shift (1800pm ET – 0600am ET)
All positions to be onsite in HDQ Vienna VA
Day shift = 0600am ET to 1800pm ET – 12 hour rotating shift – shifts rotate every two weeks
Night shift = 1800pm ET to 0600am ET - 12 hour rotating shift – shifts rotate every two weeks
Week 1: Sunday, Wednesday, Thursday
Week 2: Monday, Tuesday, Friday, Saturday
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Responsibilities Identify trends and monitor network performance and availabilityUtilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWindsRespond to alerts and alarms, identifies and corrects problemsCreate and work on tickets in a service management application and monitor ticket queuesTroubleshoot and escalate incidents and problemsInterface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteriaContact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.Work with others to update and document technical proceduresMaintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewallsPerform other related duties as assignedMay be assigned to other tasks based on need Qualifications Knowledge and experience of enterprise system, network knowledge and terminologyKnowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, TCP/IP, SDLC, RS232, BGPExperience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructionsExperience that demonstrates dependability, productivity, and accuracyDemonstrated analytical and problem solving skillsEffective verbal and written communication skillsKnowledge of Service Management Tools and the ability to open, resolve, and document incident ticketsAbility to work independently and as part of a teamAbility to work under pressure (urgent problems, deadlines, changing priorities)Desired
Bachelor’s degree in Information Technology or the equivalent combination of training, education, and experienceCCNA or CCNP certificationsSDwan knowledge and experience in converting remote sites to SDwan with troubleshooting ability in a cisco environmentIn-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switchesExperience in presenting technical solutions and/or recommendationsKnowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issuesKnowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systemsAdvanced skill in diagnosing and troubleshooting issuesAdvanced research, analytical, and problem solving skills** BRMi will not sponsor applicants for work visas for this position.**
**This is a W2 opportunity only**
EOE/Minorities/Females/Vet/Disabled
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
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