About this opportunity:
We are looking for a results-driven Operations Manager to lead operational improvements, collaborate across teams, and foster strong relationships with stakeholders. This role will partner with delivery teams, suppliers, and customers to optimize processes, solve delivery challenges, and drive short-term changes that enhance cost efficiency and performance.
What you will do:
Partner with Delivery Teams: Collaborate to optimize workflows, identify bottlenecks, and introduce innovative ways to enhance service delivery. Performance Monitoring: Track and analyze key performance indicators (KPIs) to evaluate team and process effectiveness.Problem Solving with Stakeholders: Engage with suppliers and customers to troubleshoot and resolve delivery issues, ensuring timely resolution and customer satisfaction. Coordinate with Training Teams: Work with training developers and instructors to create and deploy targeted content that addresses systemic operational issues. Drive Short-Term Change Projects: Lead initiatives focused on resolving immediate operational issues, restoring team and process efficiencies, and improving cost and delivery performance. Stakeholder Relationship Management: Develop and maintain strong relationships with internal and external stakeholders, including Customer Unit Operations, Project Managers, Delivery Teams and SuppliersPerformance Improvement: Implement strategies to continuously improve delivery performance, cost-effectiveness, and team efficiency in problem areas. Improve cost and delivery performance in identified problem areas.
The skills you bring:
Bachelor’s degree, preferably in Business, Operations, Engineering, Computer Science, IT or other science discipline. Track record of consistently delivering superior business results; decisive and clear thinking. Advanced analytical and problem-solving skills; solutions-oriented; able to balance short / long-term. Strong understanding of telecom operations, including Construction, Integration and crew operations. Exceptional communication and stakeholder management skills. Strong negotiation and influencing skills, with advanced storytelling abilities to support in change management activities. Process improvement leveraging six sigma methodologiesCollating, structuring and representing complex data constructs towards an executive audienceChampion Ericsson’s values and focus areas and role model our culture to foster a collaborative, respectful, and innovative team environment. Proven experience in operations management, preferably in telecom or a similar industry. Strong problem-solving skills with the ability to work collaboratively across teams and departments. Experience working with suppliers and customers to address delivery issues is a plus Ability to drive change initiatives and deliver measurable improvements in operational efficiency and cost performance. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with a proven ability to create professional documents, analyze data, develop compelling presentations, and manage communications efficiently.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano
Job details: Service Delivery Management