What You'll Do As a New Business Case Coordinator in Specialty Benefits, you'll work in tandem with our sales offices to amend current policies as well as install Group business such as life, disability, vision and dental products. Here are a few examples of the kinds of things you’ll do: Complete plan changes and add coverage to current policies in force. Facilitate the processing of new cases from initial receipt to final implementation for our distribution partners. Manage information going back and forth between the sales office and the team to ensure all necessary documentation has been received so that the new case is installed accurately and timely. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! Who You Are Bachelor's degree or equivalent work-related experience required. Must develop a broad understanding of insurance operations, products and concepts. Strong computer skills, competence, and proficiency at keyboarding. Knowledge/experience manipulating Excel files. Quick judgment, excellent organizational skills, and accurate and precise written and verbal communication. Strong relationship building with internal and external customers and be able to respond to a difficult situation that requires tact and diplomacy. Good decision-making when working on complex casework and making exceptions during new business processing. Ability to prioritize work, maintaining service standards in the face of peak times and heavy workloads, and frequent interruptions. Able to multi-task in a fast-paced changing environment with high accuracy and within established turnaround times. Must be an effective teammate and a positive influence within the organization. Must develop solid product knowledge across all lines. Must work professionally and diplomatically with very demanding and diverse distribution channels. Previous experience with the COMPASS and CAPture administration systems is a plus, but not required. Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $17.74 - $31.73 / hour Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. Pension Eligible Yes Additional Information Work Environments This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors. Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers and https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants Investment Code of Ethics For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 1/27/2025 Most Recently Posted Date 1/27/2025 LinkedIn Remote Hashtag #LI-Remote